Starting to become very frustrated with Amazon. Every time we send a case (qty 120) to BHX4, 119 are only ever checked in. We meticulously check, and every time, 119 are checked in.
Amazon used to accept our documentation and reimburse for the one item “missing”, but now they refuse to do so because they have “proactively checked on our behalf” and found there was no discrepancy.
We are infuriated by the amount of missing stock that is clearly being stolen from our inbound at BHX4. We never experience this France/Germany/Italy but consistently for the UK warehouses, and now ALWAYS at BHX4.
There is clearly a problem here that Amazon does not wish to acknowledge. Since they just robotically copy & paste messages and refuse to help, what other recourse do we have? Raise prices to compensate for Amazon staff stealing items at inbound? It’s criminal activity, and Amazon is supporting it.
I know, “cost of living crisis”, but there should be no excuse for systematic theft like this.
Seems Amazon’s new policy is that they no longer reimbourse for lost items. We’ve been delaying but clearly it is time to start looking for a better 3PL.