I have recently returned to Amazon as a seller, after many years. I'm in the process of updating my 'outdated' info and am completely and utterly shocked by the poor level of customer service. This cannot be reality? It's almost as if Amazon is trying to chase sellers away with the ridiculous lack of service provided by the un-communicative, uncaring, untrained, and unaccountable tech support and customer service reps they have seemingly outsourced their service to. I used to run call centres and we did a lot of outsourcing. There's nothing with outsourcing AS LONG as there is clear and constant oversight and accountability. Once that is lost....forget it!!!

Anyhow, my issue is that after coming back to Amazon, I need to update my banking info. Seems simple right? When I log into my seller account, I see a prompt to update my account. When I click on 'Assign Bank' I get taken to another screen that tells me to approve the message sent by Amazon to my phone number - and it lists the last four digits of my phone number. The problem is, the message I'm supposed to approve, never arrives. I do not get the texts. I will click resend, and still not receive it. It has nothing to do with my phone number as I get all of the OTP's that Amazon sends me in order to log into my account. So we know my phone provide hasn't block Amazon.

This has now been going on for over a week and everytime I contact Amazon, I need to start back at the beginning. The new agent I am speaking too, seemingly has no idea about the issue as they apparently don't make adequate notes on the account to update the next agent. It is absolutely frustrating to have to once again start at the beginning and tell every customer service agent I come in contact with, what my issue is and answer the same questions repeatedly.

How can a billion dollar corporation have such a shameful customer service infrastructure? How do I resolve this issue so I can resume my selling? Does somebody.....anybody....have a suggestion?