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Royal Mail Mail Supplies
Does anyone else struggle to order mail supplies from the RM site? It just keeps looping back to my profile all the time. I cant access the shop anymore.
It was fine until they redid the website, then it became sporadic and now it just doesnt work at all! My RM account manager has sent me different links and I still cant get in. Is it me or the site that’s FUBAR?
20 replies
Seller_j4qOx3FnSoENm
I know everyone hates the “have you tried clearing your cookies” but have you tried clearing your cookies?
Seller_2UOuRlOn0h2Nb
We have to use edge as Google Chrome loops.
Seller_1OEExe7wKiL7B
I had exactly the same problem for months after the website was changed, none of clearing your cookies or different browser will work.
It’s a problem with the website that they are aware of and it’s affecting hundred if not thousands of OBA account holders.
You need to phone them up, report you are having difficulties with your account orders and they will excalate it to their tech team who will eventually sort it for you.
Why they haven’t sent an email to all affected account holders is beyond my understanding but pretty typical of Royal Mail.
Seller_ftMMn0UeA4IQP
My account manager knows I’m having problems but cant get to the bottom of it. I’ll try using Edge, thank you!
hhmm, no, that’s not looking too hopeful either 
Seller_WjIZIYfOgQrps
it only works in Edge for me.
I had a massive issue with my supplies order in October/November, even after I managed to make an order go through (Their system automatically deleted one then lost the second), so I would recommend following the process quite closely after you manage to place the order. I spoke to several other businesses at the time who all had similar issues.
Seller_WAakuoXYnCguy
Hello,
What kind of supplies do you need from them ?
I’ve been using my own labels and packages. The only thing which I need urgent is more Silver empty bags from them and wondering how I can get them. Any idea ?
My nearest local post office was giving me bags but he’s closed now for 2 months 
Seller_tmoMvNMMALSPB
I had the same problem and spent ages to-ing and fro-ing trying to get it sorted out - I’m currently awaiting RM getting back to me. I’ve been using Safari and Chrome - then I just read this thread and tried it on Mozilla Firefox and it’s worked, so try a different browser for sure! (Why the heck I didn’t think to try that before I’ve no idea - can’t see the wood for trees methinks)
Thanks for bring up the issue, and for the help from everyone - hope you manage to get sorted!
Seller_mxvpjyyOJvxk8
You need to clear the cookies and do not use backwards on RM
Seller_Cy7ub9VJR85L9
HI we have exactly the same problem asking us to resend our address and payment details, can’tget through to the payment page. They told me to send a screenshot of the sticking page, still waiting for reply
Seller_y7wlA8Npjq1Or
I have had no issue with the site on edge or firefox. I to have to get my bags from my postie. I do not get collections as I drop my sacks at the post office (I work 3 days a week for someone else). When I order sacks they never arrive so my postman helps me out there.
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