Search Suppressed - Background isn't white enough


#1

Hi,

I have some items flagged as a Seach Suppressed because “We believe the main image has a non-pure white background which is not permitted for this product type.” It’s true that the background was a coloured one but I summited several new images with the white background and the listings are still search suppressed (it’s been like that more than a week).

This is the image that is still flagged as “non pure white background” and I don’t know what else to do.

Thanks


#2

You need to use some kind of photoshop or equivalent programme to remove the background

Im sure someone will come on and recommend a free programme. I think there may even be one on the amazon app


#3

Yeah, I’ve done that (I pay for photoshop) but if I do that, the item seems like a sticker, not an actual wearable item. That image was made with a white cardboard as a background, because I wanted to avoid doing photoshop (because the result was awful). It is necessary that the whole background is pure white?


#4

Yes…


#5

I believe that the product has to also take up 80% of the photo, which this doesn’t

Try cropping it to remove a lot of that excess unnecessary “white”


#6

I think its 85%…


#7

So it needs to be zoomed as well?


#8

https://sellercentral.amazon.co.uk/help/hub/reference/G1881


#9

Do you know if they’ll allow Main images with my hand on it?

Example:


#10

See the help page link I posted above


#11

not unless you are also selling your hand.


#12

I think you can keep the shadow / have the product tilted slightly to maintain the 3d - it’s just the background needs to be whiter so it blends with Amazon’s page.


#13

You can have that as an additional photo.

But your main photo needs to be at least 85% the product (yours is currently less than 20% I would say), on a white background, and containing no more than what the customer will receive


#14

Ok, thanks a lot, I will try AGAIN :sweat_smile:


#15

I’ve had a photo rejected by Amazon before, the reason given as having a Shadow


#16

Was it Hank Marvin? :wink:


#17

:rofl::rofl::rofl::rofl::rofl::rofl:


#18

pity it’s not on a white background - what a hero image this would be … you’d sell 000’s :slight_smile:


#19

bit of a limited market though…two sales and you would have to call it a day!


#20

You’d have the second one returned because you’d sent them a right hand but the image showed a left hand…