My account is temporarily deactivated, im dropshipper at the moment ( waiting stuff from supplier ) so till am waiting i think i will do dropship look how amazon work, have success 30+ order all was been shipped in time all good with this, yesterday got email from amazon ask provide some documents from 2 suppliers to confirm that im working, problem is i have only buy items from 1 suplier so i have confirmation that i have paid for it, from another supplier im not yet buy anithing just make listing, after this listing my account deactiveted. because selling childs toys, i was contact to my supplier ( dropshipers companys ) ask to help sort out me, 1 company can provide confirmation that im pay for theses items, but no invoice nothing, only emails confirmation, from another supplier where i didint buy nothing just make listing, he cant provide nothing that i working with him.
Guys maybe any ideas how to sort out this please help me ???!
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
How do I reactivate my account?
To reactivate your selling account, please address the following concern(s):
You are offering items that may be inauthentic. A list of these items is provided below:
Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970)
– Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521)
How do I send the required information?
Please submit this information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notification…).
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to firstname.lastname@example.org.
also amazon ask me .pdf, .jpg, .png, or .gif files, but i have only emails with order confirmation that i paid for items, dont know what to do now