Seller account suspended


#1

Hi All,

We received following email, require us to verify our information on seller account

But we check and do not find any required steps we need to vertify on seller central find, i mean no button on seller central to upload any documents.

We write to seller-performance@amazon.co.uk, same email received ever time (following email)

What can we do to move the vertification issue ahead?

Thanks

Hello ,

Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.

You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.


#2

What you received is basically a verification related suspension and you can find all the instructions in the suspension notice.

Amazon should request you to provide them additional information through a banner which should appear in the “Account Info” section of your account:

https://sellercentral.amazon.co.uk/hz/sc/account-information

In case you don’t hear from Amazon again, then try opening a case with the Seller Support under “Account Verification” and submit the following:

–Utility bill with name and address visible

–Business license, if applicable

–If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.


#3

the issue is there is no banner appear in the “Account Info” section on account:
https://sellercentral.amazon.co.uk/hz/sc/account-information

Just like we are not required to provide them additional information, so we are not able to upload anything on account

And amazon just send email told us we should provide information to vertify


#4

As I already advised you, try including the attachments in a Seller Support case.


#5

ok thanks

after we open Seller Support case with the attachment you mentioned, the case just close directly, and we received an following email again

Hello ,

Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.

You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.


#6

Then I can only suggest you to wait and check the Account Info section to see if Amazon isn’t requesting anything.