Here is the story so far:
I opened an Amazon account under the company email: firstname.lastname@example.org and then registered the U.K. Company of the same name to an Amazon Seller account.
So after opening this I was instructed to change the Seller account Business name and address to Myristica.
I couldn’t do it on my own in the back-end so I asked for support from Amazon
The Seller Performance team answered me but at no time did they instruct me how I can change this
I sent detailed instructions to them and all I got was automated replies or general replies that offer no solutions.
The account got suspended.
I tried to get some information from the Amazon U.K. facebook support team but I got replies pointing me to the online support page. They said they would escalate it for me but again all that happened was I was forwarded to the Seller Performance team who didn’t help.
I then told them to close this account and stated my intention to open another account.
I then opened another Amazon account under the email email@example.com. And I set up a Seller account under the business name Myristica (Croatian company).
So once I opened it, I sent in all the necessary documents although they are in Croatian. I was informed that other Croatian companies were able to do this with no problems.
After this they told me that the account was suspended with the following message, "This decision was made after reviewing both your account and the information provided.”
I replied to find out what had happened and how I can resolved it. So far there has been no response. I logged the question on FB but no answer. I feel that I have been given the runaround and my request to talk to someone on the phone has so far been denied.
Can someone help? I get no response, other than an automated one. The latest message tells me, " We reviewed your account and the information you provided and decided that you should not sell on Amazon . com.
Your account is related to another account that is not allowed to sell merchandise on Amazon. com. Due to the nature of our company, we provide no information about our audit methods."
But again, I get to talk to no one who can resolve this. This is ridiculous seller support.