I’ve just asked seller support to correct a product inventory page because it says an item weighs 1g when it actually weighs approx 240g. This is what they’ve come back with:
From your email, I understand that you are concerned regarding the re-measurement of FNSKU X000…
We have raised this concern to the relevant department and they have re-measured your unit.
We have confirmed new measurements for FNSKU X000… as noted below.
- Length: 10.8 cm
- Width: 6.4 cm
- Height: 6.2 cm
- Weight: 1.37 kg
This now means I’ve got a double issue:
- Product page still isn’t correct
- Item needs re-cubiscanning because the figure they’ve come up with isn’t correct
I’m lost for words at them being so
«expletive removed». They’re usually bad, but not this bad.