A customer contacted Amazon.it and said that a product was fraudulent without any proof, and think that this person must have been a competitor.
Amazon.it blocked this ASIN number though their are 5 other sizes of the same product whereby there has been no complaint to Amazon.it, and can confirm that we have sold thousands of litres of the ASIN Amazon.it has blocked via Amazon.fr, es, and de with not one complaint, in fact we have 5 star rating on every platform including Amazon.it
I have sent several appeals over the past 3 months proving that we were correct, but have not had one reply to our appeals which is very disappointing.
Obviously i accept that Amazon needs to be careful, but to accept a client making false accusations without proof is totally wrong.
For this reason i need advise on who i should report this too, as we are the distributors and feel deeply upset that one person can make such a complaint without proof and without consultation