We need to inform you that the Prime badge has been removed from your Seller Fulfilled Prime ASINs. You will have received additional communications regarding via email or as a Case within Seller Central. Please refer to these communications for the next steps.
Your on-time Shipment rate for your Seller Fulfilled Prime orders has fallen below the 99% requirement of the program. In the period from 31st December to 4th January (Week 1) , your on-time shipment rate was 94.03%
On-time Shipment rate accuracy is the percentage of seller-fulfilled packages that are shipped by the estimated dispatch date. For orders you receive before the website cut-off time, you are expected to continue shipping these on the same day to which the order was placed.
I’ve done a 30 day defects download (16 Dec - 16 Jan) and there are only 3 defects.
All 3 were shipped on promised day, 1 was scanned by Royal Mail after the promised ship date, but all 3 were delivered late. BUT, our metrics for the last 30 days is On-Time Shipment - 99.7% (Royal Mail scan some parcels after midnight sometimes), On-Time Delivery - 99.4%, Buy Shipping Service - 100%, Cancellation - 0%
These are all above the 99% metrics required for SFP.
What do I need to do for a Plan of Action?