Got a rather large (£2,500+) Prime order through on Friday (which was pending for a couple of days) and the customer actually managed to message us while it was pending - odd.
The order came through late Thursday, they messaged asking to ship to a different address, following Amazon policies I told them we couldn’t do that, but they could go ahead and cancel and change the address to the correct one. Nothing back. Come in this morning, still no response, but it needs dispatching today. I message again asking for an update. Nothing.
I go to the Chat function and speak to someone from “Amazon Seller Support” - I state it like that as they asked “May I know the reason why you cannot ship the order to some other address which the buyer specified since later the buyer might raise some issues so asking” - verbatim. -_-
As you can imagine from the above text from “Support” the advice they gave was to message them again.
Has anyone got any other advice?
It needs shipping by today to not affect our Prime health…