Shipping Method + Product Name


#1

Hi, we have recently linked up our Amazon store to Quickbooks commerce and everything is syncing fine. Orders and inventory flowing between the two. Our issue is with the shipping text flowing through.

The name for our only shipping template is “Standard Shipping” but when the orders are coming through from amazon the shipping name is showing as “Standard Shipping” plus the name of the product on the order. See the screenshot below from Quickbooks:

I need the shipping name to just be “Standard Shipping” and to not add on the product name so that we can map the shipping method to our warehouse. At the moment, all orders are going on hold because the shipping name is unique every time and cannot be linked to a BGM. This is creating unnecessary admin work.

I cannot figure out where to make these changes in Amazon (assuming this is where the information is coming from!)

Thanks for your help in advance,

Rory


closed #2

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