I have just been returned a quite expensive book that was sent to the UK customer by Royal Mail 1st Class Signed For - it cost £4.70 (plus packaging) to send the book.
The Royal Mail sticker on the returned book. in the original packaging, has a tick in the box ‘Refused’.
Where do I stand?
Should I just refund the original cost of the book, minus the outbound postage?
As it stands, I am over £5.00 out of pocket. If the customer still wants the book - how do I get the cost of the additional P&P?