We hope that everyone is staying safe and warm following the weekend’s snowstorm. We understand that the storm and freeze this week have closed roads and airports and may be causing you difficulties as you try to fulfil orders. We thank you for all that you’re doing to continue fulfilling orders and communicate with customers.
To help you during this time, we will reverse order performance defects in your Account Health Dashboard that are directly related to the snowstorm. If you feel you have received negative feedback or been charged for “not received” claims on orders that were impacted by the storm, you should appeal the claim on the Manage A-to-z Claims page or seller review on the Feedback Manager page. We will review those on a case-by-case basis.
If you are unable to fulfil orders at this time, please temporarily change your Listing status to the Holiday setting in Account Info, and manage your inventory through the Inventory tab on Seller Central. Please continue to respond to customer inquiries made through Buyer-Seller Messaging and be responsive to customer needs.
Please review the Monitor your account health page in Seller Central for more information. As always, thank you for your partnership.