Order ID: 202-1019144-8723552 is returned back by customer with Return Reason: Performance or quality not adequate and Buyer Comment: Straps too short.

Customer obtained pre-paid returns label and returned back goods as you would normally do. Once the goods are returned back, Amazon auto refunded to customer less pre-paid returns label cost.

However, today we were landed with A-Z claim as customer claiming Customer issue: Damaged or defective item, Customer comments: I haven’t received the refund for this.

Amazon then refunded customer pre-paid returns label cost and also gave us ODR. Appeal was denied as well without properly reviewing the the information.

Reappel case# 10973537762.

We have clearly stated the claim is incorrectly made and customer is responsible for pay for returns label cost. Amazon has auto refunded without our involvement as per their policy, then how on earth customer get a refund and we get ODR?

@Seller_z3k8APxGfbQEK , @Seller_Huz6FT08OxHAR , @Seller_mIRnuhdx7l5sN , @Seller_TSXM2A5nxWSuH , @Seller_XUNeUuvrQDpgP please help us review this claim internally.

Hi,

I have recently added my own branded product to fba. I have launched with it at half price.

The product listing is not showing the discount so people don't know that it is heavily discounted. i.e My rrp is £29.99, my listing price is £14.99. The rrp isn't shown on the listing and the % price difference between the rrp and the sale price also isn't shown.

I have also tried putting the product in an actaul sale and that didn't seem to work either.

Can anybody please tell me what I'm missing, and guide me through how to get the % discount visible on the listing. Thank you.

Hi there,

My amazon shipment FBA15K3KYBHT sent to LPL2 has been in "TRANSIT" status for 3weeks now. Unfortunately, I cannot open an investigation ticket as the specified date keeps being pushed. Also, I sent another shipment to LPL2. Not sure how to proceed further or if someone from the support team can escalate.

Hi, I have GTIN exemption approved and Catalogue Authorisation approved. However, now, my listing is inactive and I am asked to get approval but when proceeding, I get notification that "We are not accepting applications to sell"

My ASIN is : B0F1NLCT4B

Please can you look into my issue. I’ve read other forums and it seems that the advice was that without brand registry one can't sell under Health/Supplement category, even if i got approved for GTIN Exemption and Catalogue Authorization.

Please can you also let me know if brand registry is compulsory for Health/Supplement category.

Thank you for your help in advance.