Stranded inventory help
Hi, I have a problem with a specific asin showing as stranded, the stock is showing as available but the listing shows as inactive (Out of stock). Under stranded reason it shows as inventory error so I refreshed it but that did not work. I then contacted seller support who told me to delete the listing and then 1 click relist it, so I did that and no joy. Then they decided the inventory wasn’t fully received so wait until then and contact them. I waited and contacted them and they then told me to delete the listing, re-list it and send more inventory in so I have done that and now have more stranded inventory. They then said wait until that has fully received as I have, they then investigated and damaged some of my product boxes to find that they should be sellable. It’s been about 2 months…
Does anyone know of any tips or tricks to get the listing to become sellable? I have edited it and can’t see any errors when I click on it and it is a variation with all the others being sellable.
Many Thanks,
Tom
Seller_lYQTbyYYWM9oQ
Problem now solved. This was the solution if anyone needs it:
"To activate the asin’s please update these listing by uploading a Price & Quantity File, by updating the fulfillment channel.
To upload the file, follow these steps:
- Under Inventory on Seller Central, go to Add Products via Upload.
- Click on Upload your inventory file tab. In Upload File box, drag and drop the inventory file (You could click on Browse files instead).
-When file is selected, the status bar will load from 0 to 100%, validating the file.
-Note: Validation completed status does not finish the upload process.
-Once file validation is complete, the File type is auto-detected for most cases, except for inventory loader and non-Amazon files.
-If the File type is not auto-selected, use the drop-down to select your file type. - Once you confirm all the information on the page, click on Upload file at the bottom of the page.
In the file for fulfilment-channel field: Use this field to specify the fulfilment channel (seller or Amazon) for your product.
-Amazon-fulfilled products: Enter “amazon” to specify that orders for the product will be fulfilled by Amazon.
*Do not use the “quantity” field when you enter “amazon” as your fulfilment channel.
If you provide a quantity for a product that is currently Amazon-fulfilled and leave the fulfilment-channel field empty, or enter the “default” value, your listing will be converted to a seller-fulfilled product or will go stranded.
For detailed information please refer below help pages:
Price & Quantity File: https://sellercentral-europe.amazon.com/help/hub/reference/200385490
Inventory file templates: https://sellercentral-europe.amazon.com/help/hub/reference/G1641"
Basically you need to fill in a price and quantity file Flat.File.PriceInventory.uk.xlsx (live.com), save it as a .txt and then upload it. If you need any help feel free to fire away.
3 replies
Seller_lYQTbyYYWM9oQ
Problem now solved. This was the solution if anyone needs it:
"To activate the asin’s please update these listing by uploading a Price & Quantity File, by updating the fulfillment channel.
To upload the file, follow these steps:
- Under Inventory on Seller Central, go to Add Products via Upload.
- Click on Upload your inventory file tab. In Upload File box, drag and drop the inventory file (You could click on Browse files instead).
-When file is selected, the status bar will load from 0 to 100%, validating the file.
-Note: Validation completed status does not finish the upload process.
-Once file validation is complete, the File type is auto-detected for most cases, except for inventory loader and non-Amazon files.
-If the File type is not auto-selected, use the drop-down to select your file type. - Once you confirm all the information on the page, click on Upload file at the bottom of the page.
In the file for fulfilment-channel field: Use this field to specify the fulfilment channel (seller or Amazon) for your product.
-Amazon-fulfilled products: Enter “amazon” to specify that orders for the product will be fulfilled by Amazon.
*Do not use the “quantity” field when you enter “amazon” as your fulfilment channel.
If you provide a quantity for a product that is currently Amazon-fulfilled and leave the fulfilment-channel field empty, or enter the “default” value, your listing will be converted to a seller-fulfilled product or will go stranded.
For detailed information please refer below help pages:
Price & Quantity File: https://sellercentral-europe.amazon.com/help/hub/reference/200385490
Inventory file templates: https://sellercentral-europe.amazon.com/help/hub/reference/G1641"
Basically you need to fill in a price and quantity file Flat.File.PriceInventory.uk.xlsx (live.com), save it as a .txt and then upload it. If you need any help feel free to fire away.
