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In the spirit of the giving season, we’re asking our Seller Forums members to share pearls of wisdom you’ve learned from other Amazon selling partners. Give the gift of knowledge this year and share your advice in Seller Forums for a chance to win 1 of 10 £100 Amazon gift cards! See Terms and Conditions.

Amazon EU Sàrl, 38 avenue John F. Kennedy, L-1855 Luxembourg, a Luxembourg entity (“Amazon”) is the promoter and prize provider of this competition. No purchase or payment required to enter or win. The promotion begins and ends on the dates and times specified in the linked announcement for the promotion (e.g., the post on Seller Forums, email, social media, and Seller Central). You must be a legal resident of the UK and 18 years of age or older to participate. Limit one entry per Seller Forums account. You must be an actively enrolled Amazon selling partner with a Seller Forums account. You may enter the promotion via one of the entry methods described. To participate, review the linked announcement for this promotion and follow the instructions to enter. Odds of winning depend on the number of eligible entries received. Our and our affiliates’ employees and their immediate family members, and associates enrolled in the Amazon Associates program are not eligible to participate.

Responses on this thread will be accepted until 9 December, 2024, at which point 10 respondents will be randomly drawn and awarded £100 in Amazon gift cards. We will notify the potential prize winners via their Seller Central account, and post the winner’s usernames on Forums. Potential winners will be notified as specified in the linked announcement for the promotion within 5 days of the end of the promotion, and once notified, you will have 72 hours to claim the prize. If the potential winner does not respond within 72 hours or if the potential winner is deemed ineligible prior to the prize being awarded, Amazon may, in its sole discretion, award the applicable prize to an alternate potential winner.

By entering the promotion, you agree that Amazon and its affiliates, the prize provider(s), and Facebook, Instagram, Snapchat, and Twitter, will have no liability, and will be held harmless from and against any liability or loss, including reasonable attorney’s fees and costs, for all matters related to your acceptance, possession, experience with, use or misuse of the prize or participation in the promotion. You also agree to a release of any claims to intellectual property or proprietary knowledge that you choose to include in your response or submission to the promotion.

By entering the promotion, you consent to your Amazon Seller Forums username being shared publicly if you are selected as a winner. If the prize is an Amazon Gift Card (“GC”), each winner must have or will need to create an Amazon.co.uk account in order to redeem the GC. The GC may only be used for purchases of eligible goods on Amazon.co.uk or certain of its affiliated websites. The GC cannot be redeemed for the purchase of another GC. Except as required by law, the GC cannot be transferred for value or redeemed for cash. To redeem or view a GC balance, visit “Your Account” on Amazon.co.uk.

Amazon is not responsible if any GC is lost, stolen, destroyed or used without permission. If the GC is lost or stolen, it will not be replaced. The Amazon.co.uk Conditions of Use & Sale apply. See https://www.amazon.co.uk/gc-legal for complete terms and conditions. We reserve the right to change these terms and conditions from time to time in our discretion. All terms and conditions are applicable to the extent permitted by law. No fees apply to Gift Cards. Gift Cards, including any unused Gift Card balances, expire ten years from the date of issuance.

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hello anybody who can help me as i already send email to amazon manager email no reply at we had many a to z cases but no reply from manager email i need help anybody who has done letter before amazon to amazon i check google but don't understand which template works for amazon a to z cases pelase anybody who can help me

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1 reply
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Help with vat
by Seller_evYvp3zn7Ix93

Im not currently vat registered but will soon hit the threshold to become vat registered. Ive been exempt until the changes obviously made recently. Can i claim back all previous vat charged once ive become VAT registered or is it from that point only? (I hadnt been paying it so i mean since the changes have been made)

Base amount -£0.96

Tax -£0.19

Digital service fees -£0.07

Tax -£0.1

Fba Fulfilment fees -£2.59

Tax -£0.52

What can i actually claim back out of these? Can you claim back all the "tax", how do i go about claiming it back once im registered if so? How do i collect invoices? Any help would be appreciated. Trying to get my head around it.

Thanks

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0 votes
7 views
2 replies
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I lost my entire store's buy box
by Seller_zCd4XCekiEhYv

All of my ASINs have the lowest quote, and I have not violated any rules. I sell my products normally, but suddenly I lost the buy box for all ASINs, which caused me to lose 90% of my orders. Who can save me! help!!!

1 vote
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FBA fees quantity more than quantity sold
by Seller_Xdj0Gx8fIPNzP

I have been looking through my SKU economics report and have noticed for some items, the FBA fees quantity is higher than the amount ive sold. For example, in a given period I sold 468 units of one item (-8 returns), yet for FBA fees quantity on the same item and period, it shows 484.

Does anyone have any idea why this is?

Thanks all

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14 views
2 replies
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Q&A for products coming through as msg for retailer
by Seller_NcGsDMqpyCyjr

Hi,

Wondering whether this is just us or if this happening to all retailers.

We have had a huge volume of questions coming via the Amazon mgs. system to us. This has been happening for about a week.

They seem to be very generic basic questions, which we of course have no problem answering and they are for products we sell. But we are just not accustom to is on Amazon.

Also the "Can you answer a customer question" emails seem to have stopped coming too. And we have noticed the FAQ section has had an update with a live search box...

TIA

Hem

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5 views
0 replies
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Customer bought an item.

Customer returned a different item. No prior refund applied. Not prime.

I messaged customer and told them I cannot refund without receiving the correct item.

1 week later, suddenly Amazon have refunded the customer.

I open SAFE-T claim - I can't understand why they've refunded him. SAFE-T claim denied.

I'm lost. What happened?!?!

0 votes
0 votes
95 views
11 replies
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i was able to sell all most any item but since wednesday amazon is now saying i need approval to sell and its not just one item its all most every single item.

on tuesday i could list products and now for the same products i need approval to sell them and i dont understand why.

is anyone else having the same issue?

1 vote
0 votes
264 views
5 replies
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I've been buying Large Letter 1st Class postage through Amazon's 'Buy Shipping' button and I wondered whether Large Letter 2nd Class postage would still count for valid tracking? I've been reading conflicting things online, so just want to make sure as currently my VTR is not looking great - on my first ever order I read some bad advice online and hand-delivered it as the customer was just around the corner from me...

As a separate question, for some reason under VTR it is saying the below, even though I've shipped more than 1 of the same item:

Number of non-exempted shipments: 1

Shipments with valid tracking: 0

Any ideas why this is?

Thank you

0 votes
0 votes
140 views
12 replies
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Found an interesting seller on 21 November 2024 on an ASIN, selling very cheap, much below cost.

The selling price was so low that I decided to check them out. To my surprise their Companies House registration number displayed on Amazon showed the company was dissolved in December 2023, almost a year ago!

What happened to Amazon's verification checks?

Has anyone seen something like this before?

1 vote
0 votes
249 views
10 replies
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I received an email on Nov 18 from Amazon Ads saying that I was eligible to receive a £500 promotional credit on Sponsored Brand Ads. The next day, I set up a sponsored brand ad and put the lifetime budget at 500. The budget spent within two days, but instead of receiving a promotional credit, my account was charged and I never received the promised promotional credit. Has this happened to anyone else? These are really deceptive and fraudulent practices by Amazon.

I opened a case ID for support as well: 10544896542

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3 replies
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