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Looking for any direction at this point.

I’ve submitted over a dozen appeals for a product that Amazon keeps flagging under the “explosive/firework” restricted category. The thing is — the product used to be manufactured with a crackle-style wick, but it’s been completely changed. The current version is made only from wax and cotton wicks. No sparklers, no explosive elements, nothing that fits the restricted product criteria.

I’ve included everything in my submissions — updated product photos, supplier documentation, manufacturing details — and I’m still getting nothing but template copy/paste responses. It’s clear no one is actually reviewing the appeals.

I’m not getting any guidance, any escalation, or even basic acknowledgement that the product was redesigned specifically to be compliant. It’s just auto-denial after auto-denial.

What options do I have at this point? Seller Support has been useless, and I’m losing sales every day over something that doesn’t even apply to the product anymore. Has anyone found a way to push past this wall and get a real review?

Appreciate any help.

We have this issue on Amazon Seller US store:

"Invalid Charge Method

Your access to Seller Central is currently restricted due to an invalid charge method. Register a valid charge method for your seller account and restore full access to Seller Central by clicking 'Update Charge Method'. Please note that it can take up to 48 hours to validate your charge method after updating."

Please note the card is visa card issue by Australian Commonwealth bank. We have been using this card for other international payments and they were successfully.

Also we tried to add other debit cards for replacement but no any of them can be added, All of them are valid and daily used.

Could someone please advise? We have a first few pending orders already. It is very Urgent, thank you.

Hello Amazon Seller Community,

I would like to share my current situation and ask for your advice regarding opening a new seller account.

My personal Amazon seller account was deactivated due to violation of Amazon’s policies related to selling counterfeit products. Despite several attempts, I have been unable to recover or reinstate that account.

Now, I plan to open a new seller account under my U.S.-registered LLC company. I will use completely new and different information in terms of email, phone number, bank account, credit card, and business details. However, my personal identification documents (passport and national ID) will remain the same, although updated with a new passport number and photo.

My question is:

Does using the same personal identification documents pose a risk of linking the new company account to my previous suspended personal account?

Are there any known cases or experiences where Amazon linked accounts based on matching personal ID details, even if other business information differs?

I want to understand the risks involved before proceeding, and any advice or guidance from those who faced similar situations would be highly appreciated.

Thank you in advance for your help

Hello ,

I hope you all are well, i opened case for a spelling error I made in my address during the Seller Central signup process. I realized this mistake and attempted to correct it; however, the address has not yet been updated.

I have open a case on 8 may 2025 and provided the relevant documents but still not found any update. the case is still pending status from 23 days.

Hello,

I am honestly at my wits end. So I had a five box shipment and after shipping four of the five, I realized that I had one less unit than I realized. So, I tried to edit the "expected units" of my unshipped box but I accidently edited one of the boxes that had already shipped. When I tried to correct it, it would not let me do it so I reached out to support (case ID: 17788527481) and they were entirely unhelpful and said I had to wait tell the shipment was eligible for investigation. However, now the shipment has been marked as closed and it was before the shipment was eligible for investigation. There was obviously the original number of units as immediately after I had decreased it, I had tried to increase it and contacted support. When I contacted support just now, they said there was nothing they could do because the shipment was closed but there was no time where it was eligible for investigation before it got closed (case ID: 17836507971). I don't know what to do now. Like Amazon loses inventory all the time and I wonder if because it was extra, the receivers just ignored it and threw it out. Is there anything I can do to get a refund? Has this happened to anyone else? Can moderators help?

My Amazon seller account has been suspended for about six months due to selling inauthentic products. During this time, I have been unable to provide the required documentation to prove product authenticity. I have tried contacting Amazon support multiple times but have not received a clear response or solution.

I would like to know if there are effective ways or previous experiences you can share about recovering a suspended account under these circumstances. What steps do you recommend if the required documents are not available?

Any advice or shared experiences would be greatly appreciated, as I urgently need a solution to continue selling on Amazon.

Thank you in advance.

SAFE-T claim ID 95326-29975-3825907

Claim was opened because the item was shipped on time, delivered on time, shipped with Amazon buy shipping and the item was returned in used condition. The order had been placed with next day air shipping. The return was discretionary (no longer needed) Amazon initially approved the SAFE-T claim and reimbursed $4.15 but the total order amount was $66.50 with $41.94 of that being from next day air shipping. I appealed as the expedited shipping should have been reimbursed to us according to Amazon policy. The case history is listed below to show the frustrating lack of information in the investigators response.

Me --

Hello,

This order was ordered and shipped with expedited shipping. As the return reason for this order was "no longer needed" which is a buyer faulted return reason the outbound shipping to the customer should not have been refunded to the customer and been deducted from our account. Please fix this and credit us back for the expedited shipping fee from this order in addition to the refund already applied for the restocking fee for the item.

--------------------------------------

Response:

We have denied your reimbursement request for the order 114-4011758-8317001.

Reason:

The item for which you requested a reimbursement of the cost of the return label is eligible for free Returns.

Policy:

By offering free returns, you are unable to deduct the return shipping amount from the refund for in-policy returns, regardless of the return reason. In cases where no prepaid return label was offered and the buyer has shipped the item back, you are required to refund the return shipping amount to the buyer.

--------------------------------------

Me trying to clarify since they obviously didn't understand what the appeal was for:

Hello,

I am not requesting the return shipping be deducted. I am requesting the express shipping that was on shipping the order to the customer be refunded. The customer made the original order with next day air shipping. We shipped with next day air shipping at considerable cost. This should not have been refunded to the customer and should be returned to us.

--------------------------------------

Their response:

We have denied your SAFE-T claim for the order 114-4011758-8317001.

Reason:

There is no reimbursement due on this order.

--------------------------------------

I now requested an explanation:

Please provide a reason that you have refunded the next day air shipping charge to the customer from my funds. This does not follow Amazon policy. The order was shipped on time and delivered on time using Amazon buy shipping. The order was returned by the customer for a customer faulted return reason. The express shipping should not have been refunded to the customer.

--------------------------------------

This is their response:

We have reviewed the information that you provided and we have denied your appeal for the order 114-4011758-8317001.

We understand that you may not agree, however, we stand by our decision.

--------------------------------------

According to policy if I repeatedly appeal SAFE-T claims without providing new information it will be used as a negative mark against my account. In this case the investigator handling this SAFE-T claim appears to be incompetent and is not providing any justification for denying my appeals even though the appeals are clear cut.

@Seller_RSwABJNHpHnEZplease help and also let me know if there's some way I can word these kinds of appeals that will connect better with SAFE-T claim investigators as this isn't the first time this has happened and I have just given up in the past on some cases like this.

Hi all

We finally contacted our USPS rep to inquire about the "other" charges we keep receiving from Amazon. This is what they've shared:

Amazon is not charging these fees, it's USPS

This is happening at automation centers, by bots (we have been battling USPS bots for 2 years now, and they all seem to be programmed to error in USPS's favor)

There's a process to file disputes to recover all these "other" fees, but posting it will require me posting outside email/phone number for MCCS (Mailing and Shipping Solutions Center) but you could probably figure out how to contact MCCS at USPS if you thought about it. (if a mod wants to post the info, I am happy to DM it)

I'm sure like everything else USPS related, there's a time limit for recovering funds, I'll post more info when our rep replies today with further info.

We stand in line at the counter and scan every package individually, and receive email receipts, so we have records of the outgoing weight of every package--we would not have been able to fight many of these claims without proof of the outgoing weight (bots regularly add weight to our packages on Stamps, and we caught them and received a ton of refunds, so they stopped. Then bots started marking "incorrect packaging used" and adding postage, so we fought those and they stopped)

It seems when we catch the bots and USPS has to pay a human to reverse the mistakes, the bots stop trying to steal our money. The scam stops as soon as we catch it.

Just thought I'd share some of this info with other sellers.

Dear Amazon,

Throughout the many years of selling on Amazon, we have always been fairly compensated by Amazon when a customer returns the wrong item through an FBA return and keeps our merchandise.

In this case "fairly compensated" means we get our money back that was taken from us for the return, which makes perfect sense since the item was never returned and the customer kept it, meaning the sale is still completed.

However, recently we have been only receiving a fraction of the reimbursement (I believe based on the sourcing cost?) when a customer initiates a return and fraudulently returns the wrong item. It makes absolutely zero sense to reimburse a sourcing cost for a completed sale when a customer does not return the merchandise! This is not what Amazon disclosed about sourcing cost, which is supposed to be for lost inbound items and the like. There are many more fees that are involved with an actual sale including shipping costs, storage costs, advertising costs, etc. A completed sale MUST BE REIMBURSED entirely when a customer does not actually return the item - the return IS NOT VALID.

In a very recent example, we sold a $400 item which got returned, and when inspecting the return, it was a roll of tape completely unrelated to our product and worth a tiny fraction of the $400 item we sold. We sent all evidence to Amazon and received a reimbursement for roughly half the amount ($198.07), which again I believe is being based on a sourcing cost which makes zero sense.

We are asking for a Seller Support representative here on the forums to please look into this and help as soon as possible as we are being cheated of our funds from completed sales where the customer still kept the merchandise they sold.

Here are 2 recent case IDs:

17820476341

17623447631

Thank you so much for your time.