Hi Wondering if anyone can help me,
I have an account which I have had since 2016 and used on and off. In May I started up with FBA again and was using the account for around a month. I updated my charge card details which triggered a re- verification of the account. I received the below on the 27th May.
"Your Amazon.co.uk seller account is under review. During our review, you will not be able to sell on Amazon.co.uk.
To sell on Amazon.co.uk, we need to verify your identity, business information, or both.
You can confirm that you would like to begin the verification process in one of the following ways.
– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notification…)
– Email firstname.lastname@example.org
I spoke with seller support the next day for further detail and after discussion contacted seller performance. I have emailed them multiple times since then but have had 0 response. I emailed seller-verification team with the same 0 response. Any time that I do get a response I get the same copy of the email above.
This week I changed my details so that my ID could be verified by my driving licence instead of my passport. I then received a message that my account would be verified within 24 hours. The account appears to have been verified but is still suspended. I opened a case on seller central which said that action was required by Amazon but now this automatically changes to answered even though they have not responded. If I reopen this case it now automatically switches to answered within minutes.
I’m really running thin on ideas to get this resolved. Anybody had success in a similiar situation or have any ideas on how to get Amazon to respond.
Sorry for the long message, Thanks in Advance