Unfortunately I have had my account suspended for few items having an intellectual property rights infringement. This occurred approximately 4 weeks ago, and I have not been able to talk to anyone at Amazon covering the issue.
I was one of about five 3rd party sellers selling a multinational brands product range. I received a warning stating a complaint had been made. Which is frustrating, but I knew nothing could be done and I saw Amazon had made the listing inactive. (I thought the issue had been dealt with, I even asked a chat operative and they confirmed)
A week or two later I got a outright suspension. So I submitted a very detailed plan of action, but keep getting a response saying ‘Greater detail is required’ despite my plan being very in-depth and almost 1 full A4 page.
Every time I send a message to Amazon, it takes them 4-5 days to reply, and it is just a generic email either asking for more detail. How can I actually talk to someone at Amazon?
The last week I have decided to get in touch with the rights holder who supposedly works a large company, however after calling the UK and US head offices for the business they can not find her and have no information on her. Possibly suggesting this could be a competitor?
I really need to explain the situation on the phone to someone at Amazon, but having no luck at all.