Suspended account - please HELP


#1

Hello,

My account has been suspended for 3 items that violate property rights or may be inauthentic. This is the mail a got from Amazon.

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Hello,

You currently may not sell on Amazon.co.uk because you are offering items that may infringe intellectual property rights or may be inauthentic. A list of these items is at the end of this email.

Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk.

To sell on Amazon again, please send the following information to pq-review-lvr@amazon.co.uk:

Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.

If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.

If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in funds being withheld.
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I have not sold any of the products. So I don’t have any invoices to show Amazon.

I wrote an appeal that explains;
1)the root cause;

  • I had misinformations and lack of knowledge in some of the policies.
  • I used a software that allows drop shippers on Amazon to search and find products that were supposed to be authentic and did not violate anyones intellectual property rights and that is what they advertised for.
  • I list products and when someone buys a product from me, only after that I purchase the item from the supplier. That is the very reason that I had no idea that those products would be inauthentic or they violated someone elses intellectual property rights.
    -I haven’t made even one sale of these products.

2)What i have done the fix the issue,
-deleted all of my listings and removed every product that the software made me upload to my inventory.
-I have carefully read Amazon Policies and Guidelines etc.

3)what I’ll do to prevent such a mistake in the future,
-I will never ever use a software to find products for my inventory again. I’ll create an inventory with products that are all approved by their manufacturers or brand owners and are 100% authentic.
-I will make sure all the listings that I have are %100 compliant with Amazon policies and guidelines. I will also regularly read them.

After sending this appeal i got this mail from Amazon,

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Dear Your Amazon Seller account has been deactivated and your listings have been removed because you have not sent us acceptable information to address the concern(s) with your Amazon selling account. Please ship any open orders. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Why is this happening? Your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement. We previously emailed you to request additional information that we needed to verify the authenticity of your products, and we did not receive a sufficient response to reactivate your Amazon selling account. How do I send the required information? Please submit the product authenticity information by clicking the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notifications.html). What happens if I do not send the requested information? If you do not provide a valid appeal, or choose not to appeal the deactivation, 90 days after receiving this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.co.uk. We will conduct a separate investigation to evaluate your account. We may withhold some or all of the funds in your account if we find that you have engaged in deceptive, fraudulent, or illegal activity; abused our systems; or repeatedly violated our policies that protect our customers and selling partners. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-investigate@amazon.co.uk. We are here to help You can get help creating your plan in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200370560).

Sincerely, Seller Performance Team https://www.amazon.co.uk

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It has been 5 days since i get suspended. What should i do next? Please HELP meeeee.


#2

Ditch the dropshipping business model and start sourcing goods from legitimate authorized suppliers.
Before even doing that though you should decide which brands you wish to stock and then contact the brand owners for letters of authorization to sell their stock, on Amazon, and for a list of their authorized suppliers.
As it stands you have little wriggle room.
You cannot supply invoices, nor even receipts.
You cannot point to a list of suppliers and state that in future you will only order from these and will only list items you have in hand.

You attempted to use software to list a presumably large number of items but therefore gave up any control over what you were offering for sale.

Without adopting a new business model I personally can’t see you progressing this.
And as it stands you will not see a penny of any monies Amazon hold, as the claim is inauthenticity.


#3

Dear Adrian,

Yes, I attempted to use a software that was supposed to find authentic products and also products that did not violate anyone’s property rights. As it turns out it was not trustworthy at all. I didn’t try to put large numbers of items.

From now on what i would like to do as a Amazon seller is stock products from legitimate authorized suppliers and manifacturers and quit drop shipping.

So I need help to activate my seller account and tips for writing a POA.


#4

Hello @Mel_07,

Do not worry, you need a strong plan of action to get your account reactivated.

The plan of action which you posted needs some changes and then its good to go for you to submit the plan of action.

The root cause which you mentioned clearly states that , due to products being drop shipped. It did not basically have a clear picture from where the products were procured . Hence root cause is clearly explained.

The corrective measure mentioned is you have deleted the listings completely from the inventory which is related as you do not have the supporting invoices for the same.

The preventive measures needs some work to be done. You need to elaborate more on how will you ensure and check that the products which are being listed on the account are authentic. What methods and processes you would put in place to get it done. To be on the safer side, kindly send the valid invoices for the new products which you would be listing prior to make your plan of action strong

Kindly use the appeal option reflecting on your performance notifications to submit the plan of action.

Thanks and regards,
Harleen


#5

Hello @Harleen_Amazon,

Thank you so much. This will help a lot.

Regards.