Again they asked more info about my plan with the email below;
We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:
– Greater detail on the root cause(s) of shipments being damaged, incomplete or lost due improper packaging.
– Greater detail on the actions you have taken to resolve shipments being damaged, incomplete or lost due improper packaging.
– Greater detail on the steps you have taken to prevent shipments being damaged, incomplete or lost due improper packaging going forward.
– Greater detail on evidence or examples that demonstrate that your account has complied with our policy.
How do I send the required information?
Please reply to this message with the requested information.
What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.
We’re here to help
AND I replied with an email below;
Dear Amazon Seller Performance Team,
Great detail on the root cause(s) of shipping being damaged, incomplete or lost due improper packaging
I preferred any shipping company which is the cheapest, but the cheap service also caused some damaged and lost orders. Now I am just using reliable shipping companies such as UPS, Hermes.
As I was inexperienced in selling on Amazon, I did not know how important to provide the tracking number to the customers. I did not have an account on the shipping companies to buy the services, so sometimes, I did not find the tracking number once I dispatched the orders.
Great detail on the actions you have taken to resolve shipping being damaged, incomplete or lost due improper packaging
Now I have preferred only reliable shipping companies.
To resolve the shipping being lost, I created an account on the shipping companies’ web sites, and I have bought all services via my accounts. Therefore. I can reach the tracking numbers of the orders whenever I need them. once the shipping label was printed out, I add the tracking number of the order on Amazon.
To resolve the shipping being damaged, I have preferred to buy good quality tick shockproof boxes. And for wrapping products, I have had two types of wrapping bubbles products (have small bubbles and large bubbles). with these wrapping products, I have provided double protection my items from being damaged
To resolve the shipping being incomplete, the shipping boxes have been checked whether they are the same as my description, and all parts were in.
Great detail on the steps you have taken to prevent shipment being damaged, incomplete or lost due to improper packaging going forward
To prevent shipment being incomplete, I have checked the shipping box that was put in, they are the same as my description. Therefore, I have not gotten any compliments about the incomplete shipping box.
To prevent shipment being damaged, I have used the printers’ original retail box which has its own foam protectors in. If there is no original retail box, I have preferred a tick, shockproof plain box. I have used two types of bubble wrap protectors. After wrapping the items with small bubbles, I have wrapped them with large bubble protectors. So, I have provided double protection.
To prevent shipment being lost, I have used trustworthy shipping companies like UPS and Hermes to sent my orders. Immediately After dispatching the orders, I have added their tracking number on Amazon. For my all shipping I have used services that provide a tracking number. So, I didn’t encounter a situation where the order was lost for far. (hope never happen)
Greater detail on evidence or examples that demonstrate that your account has complied with our policy
I have given my latest five my printer orders information below;
Order No Order date Shipping date Company Tracking number
15/12/2019 16/12/2019 Hermes 855......7889
11/12/2019 12/12/2019 Hermes 896......9587
10/12/2019 10/12/2019 Hermes 038......7184
10/12/2019 10/12/2019 Hermes 793........0985
09/12/2019 10/12/2019 Hermes 264.......5688