My Seller Account was suspended in 2017 when the person I employed to run it for me whilst I was on maternity leave managed the whole thing. He basically ran the account into the ground and left me with a deactivated seller account.
The account was closed to due to policy violations, in feedback there’s quite a few negative about receiving something different than ordered, quite a few about items not arriving at all, and loads of A-Z claims.
He tried to appeal the closure in 2017 and was unsuccessful and that’s we he left. So im trying to get this sorted, as well as my retail store this amazon account ended up being more successful than my shop! Ive contacted Amazon and they are giving me the chance to appeal however I have sent 2 appeals now but again they have come back to me requesting greater details.
I have started my email by saying that I suspect Amazon believe we were shipping non authentic products and i’ve put a detailed plan about how we are only going to buy from the manufacturer or their authorised distributor that products will be very carefully listed, checked, stocked with an advanced stocking barcode system, that we have a new team of staff.
Im obviouslty missing something from this plan that they want to hear and for me to confirm but I cannot work out what ive missed out! Can anyone help me?
– Greater detail on the issue(s) that you believe caused the complaints about the authenticity of your items.
– Greater detail on the actions you have taken to resolve the issue(s) that caused the complaints about the authenticity of your items.
– Greater detail on the steps you have taken to prevent future complaints about the authenticity of your items.
Here are a few things to consider as you create your plan:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
– Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
–Review your communications from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders.