So we have had a notice to say we are suspended from offering SFP due to missing the on time shipment rate. As those who are on SFP will know the rate is 99%, so imagine my surprise when I receive an email to say that our on time rate was 98.96% in July which is what has led to the suspension. That’s right I have been suspended over 0.04% which is just a fraction of one package.
However, we have never shipped any packages late and its the usual scanned a day late by Royal Mail nonsense. Where it does get annoying is that when I run a report for July it shows that our on time rate is 99.8% so now I have to do one of those grovelling I’m so sorry I’m a bad seller appeals when our rate isn’t even showing as below the threshold.