Today I received an email from Amazon.FR explaining that my account has been deactivated.
It seems to be related to distribution rights on the brand “Kiehl’s”
Amazon previously alerted you of these issues through the warnings listed below:
Notice one:5496578632 – Date: 22/09/2019 – ASIN:B008KMZ8FC – Name of Rights Owner: email@example.com – Infringement Type: Exclusive distribution
Notice two:5460564132 – Date: 08/09/2019 – ASIN: B000O6050U – Name of Rights Owner: firstname.lastname@example.org – Infringement Type: Exclusive distribution
I replied to both of these at the time with a plan of action and invoices (September last year). Since then I have kept listings of the brand off the .FR marketplace - though one ASIN was briefly listed through EFN automation, which I wonder could have been the issue?
I was also wondering if my invoice format could have been the issue? the email doesn’t state this, but the invoices I sent were my order confirmation emails downloaded into .PDF format.
All items are from authorized UK supplies and I also have physical invoices if necessary.
I was wondering if my plan of action is specific enough or whether this is just an invoice issue?
The root cause of the issue is distribution rights. We had previously sold the brand in the UK without any issue, but received a policy warning from Amazon.fr for the following asins:
B008KMZ8FC and B000O6050U
by the rights owner email@example.com
We were originally selling this brand in the UK as the items were not listed as restricted. These listings were then automatically added to amazon.fr due to the European Fulfillment Network. We received a notification about distribution rights. We then deleted our listings in order to comply.
The actions you have taken to resolve the issue?
We have closed and deleted the listings for these products and other products from the brand.
We have attached invoices for proof of authenticity for the relevant products.
We only buy from authorized sellers of products to ensure quality and authenticity.
We avoid any unknown suppliers when it comes to any of our products and always research any suppliers to ensure they are authorized sellers of a product. We also ensure all our supplies are UK or EU based with the correct distribution rights.
The steps that you have taken to prevent the issue going forward
We will no longer be selling these products or any other products by this brand.
We will complete daily account health checks to keep on top of any issues should they arise.
We will complete regular inventory reviews to ensure compliance.
We will continue to research suppliers to ensure quality and authorization before purchasing
We will ensure our EFN listings are also compliant and always remove any with brand exclusivity issues.
We will also regularly re-read Amazon guidelines to ensure we are up to date.
We will always ensure our products have the relevant invoices to ensure authenticity
Any feedback is greatly appreciated, Thanks - Rob