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Switcharoo and negative review

by Seller_dlF1YwvUBHaZd

I have a refund marked as a switcharoo by amazon in the refund report.
This customer also left a negative review.
Amazon wont remove the negative review. Clearly it was done to help them try and get their money back.
Why wont amazon remove the negative review?

Get the same generic email back. Customer support said they cant help me.

This makes no sense.

Tags: Customer, Negative reviews, Refunds
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Seller_Rds42gzScDQFa
In reply to: Seller_dlF1YwvUBHaZd’s post

What’s a switcharoo?

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Seller_4sL4COB3CN00X
In reply to: Seller_dlF1YwvUBHaZd’s post

Loads of topics on here why Amazon wont remove feedback unless it meets the correct criteria. Most of us don’t think it’s fair but those are the rules.

@Blue_Eyed_Boy … Switcharoo is receiving something that isn’t quite what you ordered. A different variant, for example. It’s not a common term, not close

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