The French Government has temporarily closed its border with the UK and shipments between the UK and EU. As a result of these delays, and the upcoming customs border for Brexit, Amazon Partnered Carrier UPS cannot fully support cross-border shipments. Effective immediately, we are temporarily suspending partnered carrier small parcel deliveries between the UK and EU.
For cross-border small parcel shipments that have already been collected and are in the UPS network, you can find the latest updates on the UPS website. The UPS tracking status for impacted small parcel shipments will be tagged with Euro Tunnel. If your shipment cannot be transported to its destination, UPS will return your shipment.
Per our previous communication, cross-border pallet shipments booked after 18 December 2020 will only be available for pickup in January 2021. For these shipments, you must be customs compliant and prepare documentation for clearing customs. To learn more, visit our frequently asked questions page.
For any cross-border shipments from a partnered carrier that has not been picked up, you can cancel your shipment and get a full refund for the shipping costs by contacting Selling Partner Support.