Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Services Europe Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Ship any open orders to avoid further impact to your account.
Why is this happening?
We have taken this measure because we need additional documentation to verify your identity. For more information, review the Amazon Services Europe Business Solutions Agreement.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG, or GIF format. The documents must be legible, authentic, and unaltered and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.
- A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service with name and address visible.
- A business license if applicable.
Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
How do I send the required information?
To submit this information, follow the instructions in the banner at the top of the Account Health page in Seller Central.
Has your account been deactivated in error?
If you believe that there has been an error, submit an explanation following the instructions in the banner at the top of the Account Health page in Seller Central.
What happens if I do not send the requested information?
You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact firstname.lastname@example.org to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the Funds withholding policy.
We’re here to help
If you have questions about our policies or the required information, contact Selling Partner Support.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about these topics, send an email to email@example.com.
To view your account performance, select Account Health on the home screen of the Amazon Seller app on your iOS or Android device, or go to the Account Health page in Seller Central.
This page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
The Seller Performance team
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