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I spoke in detail three times with several Amazon get help about an issue, told them exactly what was happening and followed their instructions. They told me to wait for the team that handles that decision even after I appealed but today I received that they understand but they are standing with the decision.

This is the second time a buyer has taken advantage of the situation but this time my Order Defect Rate is affected and a notice of "Your seller-fulfilled offers are at risk of deactivation". The buyer purchased an item that discontinued in 2021. A week later he tells me that the controller is faulty and would like a return. I offer him a replacement and he said it's fine, he found one nearby and wishes for a return. I process it within 24 hours and sent him a paid label. Near a week goes by and I ask is everything okay, the tracking shows he did not ship it out. He sends me a fake Amazon reply on his account as follow:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B079FZGZS4

Order number: 702-1001664-6131458

Return requested: No

Reason for contact: Customer received damaged item and unable to return it because customer is away from the town. So please process full refund to original payment method.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

I reply that I won't refund him until I receive the item and if you don't ship it by the following Friday I'll assume that everything is fine and he would like to cancel his return. He replies within the hour saying he'll get a family member to return it back. I receive the item 3 days later and it's replaced with his old item that's severely damaged. It was not the same, mines are brand new in box. This was torn, on top of that he used all the adhesives and used the wrong pamphlet from an older series. If anyone received a torn up, wires shredded-controller why would you bother taking the adhesives and setting it up? On top of that, he's used three different names. The name for the shipping address, the contact information, and buyer's name is different. I'm at a loss for words, I told Amazon throughout this ordeal what was happening and in the end I still lost out money, my product is ruined, and now my account is affected. Can someone lead me to someone that can guide me in the right step on what to do?

I had my account since last year sold on my own brand FBA products, started my FMB business also until got hacked by an old VA and lost access to my account. Took me 3 months to get back access to my account amazon support would not help me. When I finally did get a hold of my account my account was de activated

I submitted invoices, POA, my tracking number for the FMB orders for 4 MONTHS. I get back the same answer. No real answer from someone trying to help me.

Last time I talked to Amazon support on the phone they said that once I submit the tracking all will be fine, because they just have the POA. Guess what, 4 months later NOTHING IS FINE. That's it, last straw, I want to close my account! No actual support for LOCAL USA SELLERS, meantime the Chinese sellers hijack our listing and the Pakistanis are hacking our accounts!!!

One of my items is in the outlet sale and has started showing the sale price on the Amazon front end today, but disappointingly it doesn't have any signage like the “Limited time deal” sale sign that should be there.

Why is it that I chose the price recommended by Amazon, but there is no promotional logo? What is the point of having an outlet sale without a sale logo?

What can I do to get the logo? Please help!

@Seller_GEZPMc4CeQfh6 @Seller_l3eCP9f1PtJXC @Seller_RSwABJNHpHnEZ @Seller_F4AbbFj6ovBk3 @Seller_WIFV02H2XUFgS

Deferred Transactions funds are still being held on every order. All sales over the last 5 months delivered but funds still getting parked in deferred. Seller support being what t is just says tuff, you can not request funds paid you get paid when we feel like it. So question is how long does it take on average before Amazon gifts us with the pleasure of being able to request our sales payment button?

Dear Amazon Compliance Team,

I hope you're doing well. I am following up regarding the compliance review for ASIN B0F93VY4QS, submitted on May 30. The review has been pending for 17 days, and I wanted to check if there are any updates or additional documents required to expedite the process.

As this is time-sensitive for our business operations, I would sincerely appreciate any assistance in prioritizing this review. Please let me know if further information is needed from my side. Try to help us follow up on the compliance, which is important for our product shipment and sales plan.

Thank you for your time and support—I look forward to your response.

Best regards,

FANMI Direct

Amazon makes it impossible to list products I dont understand why amazon makes it is so difficult to list products

i dont see where its worth the hassel i use other site and sell ton of products

Dear Amazon,

On June 7, 2025,my product passed the POA.The email includes“POA has been accepted based on digital changes. The ASIN should reactive within 48h.”[case ID:17647256631]

On June 11, 2025,I received an official notification confirming ASIN passed Product Safety review (exact message: "Currently the product does not raise Product Safety concerns. Our team approved the submitted ASIN"). [case ID:17893864101]

However, as of today ,the ASIN remains invisible on the product detail page and Seller Central inventory dashboard still shows "Inactive" status.

I'm requesting to be able to restore my ASIN instead of the AI reply.

Hi Amazon community!

I am a little scared about something and wanted to ask, I got approval for 2 products a couple of weeks ago, and they currently appear on my inventory, however, I went casually to one of the listings and the system was asking me to request approval again. I have already paid and I am waiting for my inventory.

Should I be worried or this is something typically happens and once approved I don't have to go through it again?

Appreciate all the comments!

I don't want my card charged the $40 fee as a professional account. I want my account to be an Individual, so I just get charged when I make a sale. So after reading about other people having the same problem, I setup my account with a card that had a small amount on it. After I read about all the HIDDEN places you have to go into to change to a individual account, I did my best to change everything (except Mexico, that I can't change). Now when i log in, it says my card is invalid...why is it invalid? I Don't want to change it, if their going to charge me $40.

By the way, i rate your support over the phone as 1 out of 5 stars.