At this point, Amazon’s actions are not just frustrating — they’re actively damaging my business.
I’ve been temporarily deactivated without any valid reason. My account is in perfect health, with zero policy violations, no customer complaints, and no red flags. Yet Amazon has:
Withheld thousands of pounds of my money
Blocked me from communicating with my customers, leaving me unable to complete sales that were made before the deactivation
Ignored clear, verifiable documentation that proves my legitimacy as a seller
I have supplied the following.
Supplier and buyer information — Fully provided and accurate
Item descriptions — The ASIN isn’t listed on the invoice (because suppliers don’t use Amazon’s internal system), but the EANs match the products exactly
Sales volume and invoice date — Clearly shown and within the 365-day window
Authorization — I have a signed letter from the brand’s legal team confirming that I’m an official reseller with full permission to sell their products
Despite meeting all requirements, Amazon refuses to accept the documentation — either because they don’t understand it or they simply don’t bother to review it properly. It’s clear that the system is automated, flawed, and completely out of touch with how legitimate wholesale operations work.
In the meantime, I’m left unable to run my business, fulfill obligations, or access my own funds — all while being in full compliance.
This is unacceptable, the replied are automated.
Pinned by community manager