Uk_18_knife

[yorkandbeyond]

So basically I am about 5 minutes from burning Amazon help to the ground!

I (try) to sell Chisels on Amazon (FBA) and in their wisdom they class them as weapons!!!

Anyway, I keep being told by help the the items need the uk_18_knife attribute set in the template file, problem is that I can’t find that attribute in ANY template file I download!

No matter how many times I ask help to show me where it is, tell me the number/letter location in the excel file, screen shot it for me etc, just continue to tell me to add it

Anyone know what to do? I have been emailing for 6 months with the same problem and keep getting the same reply, can’t seem to escalate, don’t know who to contact etc

Thanks for any help

[HOSupplies]

Amazon
Have you tried these steps? SS are notorious for confusion

can’t seem to escalate, don’t know who to contact etc

Did you try the MD? Managingdirector@amazon.co.uk

[NEil]

Well to be fair, if they are wood chisels, they do have a bladed edge.
That could be what the problem is.

[NEil]

Take a read of this thread.

Customer restriction type attribute

Hi guys so I want to sell bladed products on Amazon. Amazon said they will reinstate my listing after two business days if change the customer restriction type attribute to “uk_18_knife” but when I go to this attribute on the “more details” section on the page where you edit your listing they only say customer restriction type(e-cigarettes). Does this mean this attribute is only related to e-cigarette? If anyone can please help me confirm that I can still type in “uk_18_knife” or can you please…

It’s USA, but it probably applies to the UK as well.

And this one.

Customer_restriction_type UK_18_Knife not showing up

I’ve had this issue before and never really come to a suitable conclusion… I’m adding a product that comes with a set of knives (cheese knives to be exact). I therefore want to add the uk_18_knife attribute under customer_restriction_type. This attribute does not show in the More Details tab, nor does it show in the Inventory File csv file for this product. Amazon just keep telling me to add the attribute, even though I’ve explained in depth that it simply won’t let me. Any suggestions on b…

It looks like the node has to be very specific, to include the value in the file itself.
So you may need to change the node first.

And the help page for it:

https://sellercentral.amazon.co.uk/help/hub/reference/G201852800

[rusty_star_fish]

If they are classing them as bladed like a knife you can only sell them FBA. Whoops just seen you are doing FBA.