Upload invoice does not seem to work


#1

I have found a business customer, made a .pdf of his invoice and clicked the ‘upload invoice’ button. On the next it has ‘Please upload your invoice or credit note’ and I use the browse button to locate the .pdf but it does not upload when i click ‘upload’.

What am I doing wrong!!

Thanks, Brian.


#2

Sometimes it actually uploads it, but doesn’t look like it has. Leave it 10 mins then go back and check.

The upload thing can also be a bit buggy on some browsers; try Ctrl+F5 on the page to do a hard refresh. If that doesn’t work try clearing your cache and cookies.


#3

OK thanks, I will give it a go - possibly one customer has about 10 copies!


#4

I have also found this today.

Having read the response from BarryM I might also have sent my customer many invoices!


#5

Different browser worked for me :slight_smile:


#6

I found this problem also today,

it wouldn’t upload until I put an invoice number in the bottom box,

I don’t think I had that issue before so maybe they have changed something,but once I did that the upload went through and it showed as having been sent


#7

I have since got 2 of them to upload but not the others, try the rest tomorrow.

Thanks, Brian


#8

YES! All done. Sometimes had to refresh the listing page before going to upload, but all done now.

Thanks.