Hi PeterB I have made changes. i hope this is ok. please let me know if it needs any more changes.
Dear Amazon product Quality Team.
Thanks For your reply. I have updated my Plan of action
A plan of action that explains:
The issue(s) that led to the complaints about the product condition or description of your items.
we have gone through messages we have received from our buyer and have looked into the the issue that led to these complaints.
Greater detail on the root cause(s) that led to the complaints about the condition of your items.
-Insufficient Product Instructions Causing Customers Diffuculty using The product.
-poor Product Quality assurance Leading to damage units being sent to customers.
-Poor packaging Causing damage durin Shipment
-Product listing not Sufficiently Describing the product, poor image photgraphy
-bubble wrap was not being used and package was not labeled as fragile.
Greater detail on the actions you have taken to resolve the complaints about the condition of your items.
-we have contacted all Customer straightaway who had the problems and accepted their returns and also arranged collection from them
-I have also fully Refunded customers straightaway.
-All inventory has been inspected for quality. Any damaged units have been disposed of.
-Every item dispatched will have Second person to confirm the quality of the item and also check that protective packaging is correctly used so the goods arrive in perfect condition.
-I have also included further set of instructions with the table to help customer.
-I have instructed our product quality team to generate regular reports on stock that is left to make sure everything is upto standards on regular basis.
The steps you have taken to prevent future complaints about the condition of your items.
in order to further prevent Future complaint this is what we have.
I have Took more pictures of The product to show how the product looks in much more details and will update once listing is reinstated as it is not letting me update at the moment.
the listing Will further be updated to advise customer that this may not match with your range of furniture they already have.
I have took picture of protective film on the product and will update on listing as it gets reinstated which also explains customers that protective film needs to be peeled before building table.
I have Also included extra set of instructions as well which will advise customer about peelable film and more about the product aftercare.
further To this I will be having regular reviews to ensure product and packaging remains high
I have instructed our product quality team to generate regular reports on stock that is left to make sure everything is upto standards on regular basis.
Dear Amazon Product quality team I understand understand that amazon takes these complaints very seriously and i fully respect this and always want to make sure that the customer always gets their product up to their expectations. we totally understand how important customer feedback on product is and how it can impact our business. we also want make sure that amazon stays trust able shopping site to everyone.