Good Afternoon Guys,
I have done a quick search of the forums but couldn’t find what I was looking for.
Customer has returned product due to quality concern, this is my first VOC notification and I would like to offer my apologies to the customer and offer a free of charge replacement if they wanted?
The refund has been initiaited so may not want a replamcent, but as a small business owner, would like to do the decent thing and offer my persoanl apologies.
Is this possible?