Valid Tracking Rate (VTR)


#1

I ship many of my small items via Royal Mail First Class / Second Class Postage stamps and have 100% Account health. Today i suddenly received a ‘violation’ notice to say that my VTR is below 95% there is no tracking available for postage stamps? What to do?


#2

if you are sending using actual stamps you need to be marking them as despatched via Stamps/franking on the drop down


#3

O wow. I had no idea! Is that all I need to do? Thank you soo much for your quick response. Seller Central looks very complex, finding things difficult to navigate. Your help has been much appreciated. Thanks again.


#4

yes thats all
you just select stamps/franking and leave the tracking box empty


#5

Hello! I have the same problem. Will it work as well if I select “Royal Mail 1st Class Stamp/Franking” instead only “Stamp/Franking”?

Thanks!


#6

stamps/franking should be ok

unless you are selecting that but using c&d etc and that is overwriting your shipping info…