Hello everyone,

I am facing a frustrating issue with my Amazon seller account. Despite submitting all the requested documents multiple times for verification, my account remains deactivated. I have opened several cases, but I keep receiving the same generic responses without any real resolution.

The most confusing part is that I am successfully selling on other Amazon marketplaces without any issues, using the same documents that are being rejected here. It feels like an endless loop where my efforts and valid submissions are being overlooked.

This situation is severely impacting my business, and I urgently need assistance. Has anyone else faced a similar issue? If so, how were you able to get Amazon to properly review your case? Any guidance on escalation methods or contacts who can help push this forward would be greatly appreciated.

Looking forward to your insights!

Thanks in advance.

Amazon account deactivated as submission submitted 48 hours ago but still no responseneither i can request call meoption only i can create case but three cases created but no response

hi, selling on amazon for a year, had a KYC and bank verification check back in february, due to a technical problem at amazons end my bank account took 6 weeks to verify, on monday 31st march i actually got a call from pablo and the problem was rectified over the phone within minutes, after messages and phone calls to support nearly every day for 6 weeks. i was told to wait 3 days which is standard practice , and then my funds would be available (over £5k) today is the 4th day and the funds havent moved, contacted support this morning again and ive got through to another person who hasnt got a clue and just tells me he cant do anything because its automated. so im back to square one, no funds, no hope and a business that is going to go down the pan if i cant get some cashflow. apart form the odd one or two people, the support is pretty much stealing a living from big jeff.

any sensible support people on here able to help?? or shall i just give up and close my account?

Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.