I have what seems to be the usual verification issue, upon opening my Company seller account on Nov 6th it was suspended within approx 15 mins.
Following the account suspension, I was asked to supply a passport copy for verification which I do so in the the form of a scanned high res clearly legible pdf doc.
A few hours later I get the standard droned response from firstname.lastname@example.org "Dear Seller,
We were unable to verify the information you
provided when registering for a Selling on Amazon payment account and,
as a result, your Selling on Amazon payment account could not be opened.
Unfortunately, this means that you will not be able to continue to sell
Please take appropriate steps to resolve any open
orders. Note that any amounts paid as a result of A-to-z Guarantee
claims and chargebacks may be deducted from the balance in your existing
Please do not hesitate to contact Seller Support with any questions you may have:
OK, so since receiving this message on Nov 7th I have:
1: Logged numerous cases that just keep going unanswered but keep being marked as answered.
2: emailed various different departments i.e. seller support, seller performance team, amazon payments and email@example.com
3: Appealed through the “if you believe your account was deactivated in error” section.
I might add that along with my communications through the various channels, attached was what I would describe as a compilation of Company and Personal identity info in the form of a p.d.f. document which includes:
driving licence, passport, various company info such as CAR report, Certificate of Incorporation, Memorandum and Articles of Association, HMRC Letter which includes my registered Company address and my UTR number, and finally an EE bill that includes my residential address.
As I said, all this is in p.d.f format with each side of driving licence on one separate page of the p.d.f. same applies to the other documents supplied.
Amazon clearly now have enough identity information form me and I believe its all in a correct and legible format.
In the Seller Account info section under Bank Account, it says ‘verified’
The fact they have been unable to verify this info is beyond me and must be the fact that its a Bot doing the verifying and not a Human, if only I could speak to a person I feel this could be resolved promptly.
The problem I have is, I don’t know what the issue is, because the communication from Amazon is totally inadequate.
Since the 8th Nov I have had 0 responses, the unanswered cases that are being marked as answered is very annoying to say the least and it would appear there is no accountability at both seller support and seller performance.
Amazon appears to be a law unto itself in regard to the way it treats third party sellers, and whilst I accept the fact we are operating on their platform, in short time that I been on here and reading through the forums I have to say it raises some concerns.
Whilst this may seem normal to those of you whom may have been in the Amazon eco system for some time, its starting to feel like some kind of crazy alternative existence which rapidly starts to take its toll.
Whilst I am not prepared to just 'give up and walk away, at the same time I don’t need this ongoing headache for the next six months.
Any positive/constructive input would be greatly appreciated as I’m starting to feel a little desperate already!
Thanks in Advance,