I have had an issue with VTR where my Team has omitted to enter tracking detail for each sale. Rightly so the product was marked as unavailable by Amazon because we had 0% VTR. It was our mistake however I followed the Amazon VTR notes and wrote to email@example.com explaining why this happened and advising that we have changed our internal process to ensure it does not happen again
I had no reply after 6 days. So I wrote again and still no reply. I raised a support ticket and was told that there is nothing they can do.
Now I am stuck. Has anyone had this issue with lack of response?