Want to flag a warning, and also check if anyone has experienced this. Amazon just destroyed/disposed over 48 units ~ £1k of stock without my permission.
The background of this is that we shipped in 48 units - and the manufacturer issued a safety recall. The stock in FBA was made unfulfillable - and I was looking to receive it back to return to the manufacturer for refund/replacement.
We have Automatic Returns set - however, I went about attempting to remove them anyway, but not able to. Amazon set then as Unfulfillable but also “stuck in a transaction” for a period.
Later, they moved to a Disposal order (by Amazon) - and despite numerous requests to investigate and cancel the Disposal order - they have just been Disposed/Destroyed. Seller support said they would attempt to cancel, but it seemed to not work.
The reason cited was “Important: Amazon reserves the right to dispose of any inventory which poses a safety risk.” - as noted in https://sellercentral-europe.amazon.com/gp/help/201436560
I am absolutely shocked by this. Over £1k of stock wiped out due to Amazon deciding not to return the stock to me, whereupon I would have returned it to the manufacturer for refund/replacement.
I challenged that the “…any inventory that poses a safety risk…” was something like broken glass, or HAZMAT items, or those hover boards that caught fire - I would understand this.
These were kids water bottles that were subject to a safety recall as a miniscule percentage may have had a choking hazard due to manufacturing issue. Not a inherent safety/dangerous/hazard inventory in itself.
It seems that Amazon may have decided that I was not trusted to return to the manufacturer but maybe deemed that I may sell them off-Amazon despite a product recall?
This is frankly ridiculous - anyone had this before?