My account has been suspended since October 6, 2019 for two reasons:
- We found that your account may be related to an account that cannot be used to sell on Amazon.
- You are offering items that may be inauthentic. A list of these items is provided below:
Here is the full message what I got from the Amazon:
Dear Robert/TOP SALE KING
Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).
Why is this happening?
We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.
How do I reactivate my account?
To reactivate your selling account, please address the following concern(s):
We found that your account may be related to an account that cannot be used to sell on Amazon.
Please review and address all Performance Notifications in Seller Central for your related Amazon seller accounts.
You have listed items that you are not approved to sell. There are pre-approval requirements for the branded items you are listing.
You are not approved to sell items in this brand:
Please send us the following information:
A plan that explains:
– The reason you are listing products that you are not approved to sell
– Steps you have taken to resolve this issue
– How you will prevent this issue in the future
Here are a few things to consider as you work on resolving this:
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
Learn more about this policy in Seller Central Help (https://sellercentral-europe.amazon.com/gp/help/200301050)
You are offering items that may be inauthentic. A list of these items is provided below:
Product Title: Guess Women Stainless Steel Charm Bracelet - UBB83050-S
Product Title: Guess Bracelet Jewelry One of A Kind Collection - UBB83002-S
Product Title: Bracelet
Please send us the following information:
– Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
– If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
– If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
– Contact information for your supplier, including name, phone number, address, email, and website.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
– Amazon Anti-Counterfeiting Policy (https://sellercentral-europe.amazon.com/gp/help/201165970)
– Policies and Agreements (https://sellercentral-europe.amazon.com/gp/help/521)
How do I send the required information?
Please submit this information to email@example.com.
What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), we may not allow you to sell on Amazon. Failure to successfully appeal this decision may result in payments being withheld.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to firstname.lastname@example.org.
I’ve already sent several appeals, the last one being:
Dear, Amazon Performance Team!
My shop has suspended for two reasons:
Reason 1.) We found that your account may be related to an account that cannot be used to sell on Amazon.
Explanation of the first reason!
My account is linked to an account that is disabled!
I write down short from this case:
I registered on Amazon on 08/09/2018!
09/09/2018 My Account Has Been Suspended by Amazon!
As I was a new seller in the system, unfortunately I couldn’t really get to know how it works because my account was disabled in 1 day!
I’ve tried a lot of things to get my account back up, but I didn’t really know what to do!
I sent a lot of appeals! I tried to gather information on how to submit an appropriate appeal, but unfortunately it failed!
I really wanted to sell on your site, so I was create another account!
TSK webshop, which was suspended soon because it joined an existing suspended account!
I don’t remember exactly why, but I created another account:
name was the following: keriwebshop! What you suspended 5 minutes after registration!
I was a new seller and didn’t know exactly what can I and what can’t!
I made a mistake, I admit it!
I wanted to delete these accounts, and on 10/28/2018 and sent a message to delete the accounts! ( I attached an image what is comfirm my true, about I sent the email!)
I have successfully solved this problem with the Spanish market, and here you can find my appeal what they accepted: ( 21th on february in 2019)
For to I solve this problem again, on 13th of december in 2019, I checked these accounts and it seems your colleagues haven’t deleted these account!
This is the reason why you are see to my account connected a suspended account!
For to I solve this problem again, on 13th of december in 2019 I started a request for cancellation again!
What will I do to prevent this from happening in the future?
My account was suspended by you for 6 months in the past!
Such stupidity is not good for me, and this is bad for you, because I unable to sell on Amazon, and under this time I lose a lot of money!
IN THE FUTURE I WILL NEVER DO THIS MISTAKE, I PROMISE FOR YOU!
I learned from my mistake!
Explanation of the second reason!
Reason 2.) The system found some pieces of products, because you think these are not safety or fake.
I’ve thoroughly analyzed the status of my account and found the following errors:
First of all, I would like to say that I removed the above ASINs from the system immediately and I will never sell them again!
I have operate a DROPSHIPPING SHOP, (the name is TOP SALE KING WEBSHOP) which means wholesale partner is my wholesale partner and it has many products in there stock and I only sell it!
The reason for this unintended policy violation is that I had purchased products from a supplier that I had good reason to believe to be authentic.
I understand that listing restricted items for sale is a serious issue and allocated time to solve this problem.
What was the problem?
I think the problem was that to, I didn’t check on the Amazon site before I listing this brands, to I must request a special certificationts for some products!
I did some superficial work, I didn’t think there are such as a serious rules on the Amazon!
NOW I KNOW!
How will I solve this problem?
What will I do now?
- At the moment, I have synchronize more than 24.000 product for your site!
- I will make a brand new catalogue
- I will clear every products and category wich is not allowed on your site!
How will I prevent this issue in the future
I have read in detail the rules and I see what categories and products are not allowed on Amazon!
For that to minimize the problem, I will do the following too!
Every week I will check my Account Health step by step every section and that product which will be a suspect I will delete immediately!
I will check this section ptep by step:
Suspected Intellectual Property Violations
Received Intellectual Property Complaints
Product Authenticity Customer Complaints
Product Condition Customer Complaints
Product Safety Customer Complaints
Listing Policy Violations
Restricted Product Policy Violations
Customer Product Reviews Policy Violations
About the brands:
I am not a brand owner, and I do not have direct permission from the brand owner, so I can’t send you an original certification!
However, my Dropshipping Partner (wholesale partner) has all of licenses from over 2500 brand owners! wholesale partner confirms this fact in its General Terms and Conditions, which you can find at the following link: (poin 11).
I tried to get official approval to my business from _wholesale partne_r for the different brands , but they can’t give!
Instead, I received an official confirmation that I am their partner and I am now eligible to sell these brands! (this is attached to my letter)
The supply chain is very short and clear, which is as follows:
wholesale partner buys the products directly from the brand owner, after this, I can sell these products!
Contact information for my supplier, including name, phone number, address, email, and website.
Name : wholesale partner
My contact details:
I would like to thank you for allowing you to helping me to I resolve this issue. I always strive to be the best in customer service to our shared customers and operate my business with integrity and professionalism.
Thanks for your helping!
Please help me what should i change on it !!
Thanks in advance!