We found that your account may be related to an account that cannot be used to sell on Amazon


#36

@PeterB
I am not sure that with this business model the OP can get reinstated.
@TOP_SALE_KING_WEBSHO
I honestly think that you will need to completely alter your buying and listing practices in order to even have a chance at reinstatement.
You have told Amazon what your dropshipping model is and they are obviously not convinced that it is a good fit for Amazon
Sorry.


#37

My business model is te next:
I list products on Amazon.
If my buyer, buys a product, I pay to my partner, and then my partner completes the shipping on my behalf!
After that I get an invoice!


#38

But the dropshipping model is accepted on the Amazon!


#39

Not your method of dropshipping.
It’s not permitted as you should be having goods sent directly to you where you remove any packing slips, invoices or other information indicating a seller name or contact information other than your own.

Please refer to Amazon’s dropshipping policy.
You should…

  • be the seller of record of your products;
  • identify yourself as the seller of your products on all package slips and other information included or provided in connection with them;
  • be responsible for accepting and processing customer returns of your products; and
  • comply with all other terms of your seller agreement and applicable Amazon policies.

#40

Dropshipping should mean that you have a contract with a supplier who ships your goods for you when you make a sale. It has been around a long time and is an acceptable form of business.

People tend to abuse this and place orders with unsuspecting retailers to fulfil their orders when made without any contract or agreement. To mind mind this is lazy and disingenuous.


#41

I have read the amazon rules and my business is in compliance!
The package includes a delivery note with my details!
I use the VAT service on Amazon and the customer can download the invoice immediately


#42

Then at the very least you will have to supply copies of your Partner’s Invoices of the purchase direct from the Brand Owner or Authorised Distributor and your Invoices of the purchases from your Partner.

Then hope Amazon accept them. The emails from Amazon normally explain exactly what they need.


#43

@TOP_SALE_KING_WEBSHO
I should have come back earlier and explained why I think your drop shipping model is not acceptable to Amazon.

I think that you are placing too much control in your partners hands and are over reliant on them
A: Understanding, and
B: Abiding by
Amazon rules.
Should your business partner make a mistake you would be very unlikely to notice before it was too late.
I think you need to take more control over listings and not delegate so much to your partner.


#44

Thank you to try to help me.
I added a more information to my appeal.
What do you think?

• My experience is that my partner is one of the best dropshipping partners.
• Why do I think this? (about my partner)
• It has a huge stock (35,000 products) /inventory, and they can handle it properly.
• The my partner allways sync my inventory for Amazon twice a day, so we can avoid stock shortages and allow customers to fully select from real stock.
Now that you have know my dropshipping partner, I would like to introduce you to the dropshipping model what we using.
How it works our selling modell?
• I don’t have to buy these products in advance. I just list the products on Amazon. Only I have 50 items in stock at home (which I pre-order, if I get an order for this, I will post it)
• when a customer buys a product, at the moment I buy it from my partner and of course I get an invoice for that product
• From Amazon, the information arrives via API system to the my partner MIP system, completely error free, with no loss of information.
• from that moment, the my partner does everything on in my name. (wrapping, making delivery note, shipping)
• the buyer receives the delivery note in the package

Delivery note (here is a sample) (attached picture)

• I studied in detail and I understood the dropshipping policy, which I apply every point. I found it on the next page: https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=201808410&language=en_ES&ref=ag_201808410_relt_201743940

• this sample proves that, I am using the following condition:
„Identify yourself as the seller of your products on all packing slips and other information included or provided in connection with them”
• the next attached picture proves that I have a records for my sold products
„Be the seller of record of your products;”

Order records (attached picture)

• I use the Amazon VAT service so my customer can download the invoice immediately.
• The shipping or parcel delivery isn’t late. In all cases we can keep the deadlines.
• my partner has connections with more than 60 carriers, so we can handle transportation almost anywhere. We always choose the best courier company for our customers to win their satisfaction.
• In each order we will send a tracking information.
• If the customer is not at home when the parcel arrives, the shipping company will automatically send an email to the buyer about the next delivery date. In addition, our company also sends an email to the buyer to help them with how can they pick up there package. The most important thing for us is the satisfaction of our customers, because we owe them for the success of our business.
• If there is a problem with the package with my partner we will try to solve the case as soon as possible to maintain the best customer satisfaction.

Invoicing:
• Unfortunately I can’t send invoices for products I haven’t sold yet, because I haven’t bought them yet. But I can send you invoices for every products, that my customers already bought (or for the 50 products, that I have bought)

The invoice, what I got from the my partner about that products what did you mark
(this invoice was attached my appeal in 7th submission) (attached picture)

Supply chain:
• As you may know in the my partner General Terms and Conditions, my partner that they have been acquired correctly through their owners or through authorised providers with the necessary permits and authorisations for their distribution.
• The supply chain is as follows: my partnerbuys the products directly from the distributor and I resell them.
• The successful selling modell of my partner is reflected in the many accolades that they received throughout the years. You can find this accolades on their website, but I will attach a picture for you to see.


#45

The problem, as I see it, is that as a result of your relationship with your dropshipping partner you have zero control over product choice, sourcing, quality, listing [well you can monitor and adjust this last aspect I suppose, but you have thousands of listings so that would be a monumental task]
Amazon want to see that YOU have control of what goes on in your business and that YOU ensure compliance with all laws and with Amazon policy.
At the moment you are saying
“I have a very trustworthy and competent supplier and have put my faith in him to get this right”.

Maybe if he did the selection and sourcing of products etc but left YOU the final decision over which items to list, and maybe if you undertook that task, then Amazon might view this differently because you would be taking back control of your business for yourself, but at the moment it might as well be your business partner who runs the Amazon account, because he seems to be the one doing all the work.


#46

Agree with Adrian. The whole point of your POA as far as Amazon are concerned is to show that you are reputable and reliable and won’t let your customers down. However what you are saying is that you rely on a partner for your dropshipping policy and you are asking Amazon to take this on trust. Unless Amazon can hold your partner to the same high standard that they are telling you that you have to be held to this just won’t work.


#47

I understand. thanks for the help.
Then I think I misspelled it!
My business works from the start just like this.
I decide everything:

  • what product take up to the Amazon
  • what the price is
  • which courier to take it out
  • I respond to customer complaints

    Then I’ll write that down so they know.
    When I’m ready, I’ll share it with you

#48

I’m sending my corrected appeal
of course my english teacher acquaintance will fix it before i forward it
I waiting for your suggestions
Thank you very much

Dear, Amazon Performance Team!

Thank you for taking the time to read my appeal. I am the owner of [TOP SALE KING WEBSHOP], and I am writing in response to my account suspension, with a plan of action.
Following the complaints, I have put several procedures in place to ensure the risk of any future infringement is non-existent.

My shop has been suspended for two reasons:

 Reason 1.) It turned out that my account may be related to an account that cannot be used to sell on Amazon.

I will write down this case briefly:
I registered on Amazon on 08/09/2018
My account name’s TOP SALE KING WEBSHOP (this was my original account.)
08/09/2018 This account has been suspended by Amazon

1.)The root cause:
• The root cause of the multiple accounts was that due to my inexperience and lack of knowledge of Amazon policy I became impatient with the verification process and attempted to open an account on more than one occasion in a misguided attempt to speed the process up.
• After that, I opened two accounts with the following name:
• XYwebshop
• ZSwebshop
• I made a huge mistake. Now, I know.

2.)Immediate actions taken to resolve the multiple account issues:
• Immediately, I sent a delete request for these secondary accounts! I am attaching a photo of this message.
I sent this message (attached picture)

• I thought, I had successfully solved this problem with the Amazon because my account has been reactivated and I could continued selling! Here you can find my appeal, which the Spain market accepted: (on 21st February 2019)
https://sellercentral.amazon.co.uk/appeal/notification/f8d7832e-ee1a-4bb8-b937-064088ec475e?ref=sc_pn_vab
• As you suspended my account, on 6th October 2019 because of the same problem. I immediately checked these accounts, and it seems, your colleagues hadn’t deleted them.
• This is the reason why you can see that a suspended account that is connected to my account.
XY webshop account:
• I got the following message from Amazon ES (attached picture)
XY webshop closed
09/13/2020, I got the following message from Amazon ES**(attached picture)**

09/01/2020, I got the following message from Amazon ES (attached picture)

• I think your colleague solved my problem.

ZSwebshop account:
• Yet, I didn’t get a decision
• Here are some further pictures which certify, that I sent the message and I would have liked to solve that case too. (ZSwebshop account delete request, ZSwebshop account delete request 2, ZSwebshop account case list) (attached picture)

ZSwebshop account case list: (attached picture)

The Amazon’s support team didn’t delete this account either!

ZSwebshop account delete request: (attached picture)

ZSwebshop account delete request 2: (attached picture)

So, you can see that I did everything that I could, to correct my mistake.

3.) Steps that I took to ensure that I do not breach this policy again in the future.
• To resolve this issue permanently, I re-initiated the cancellation request on December 13, 2019.
• I didn’t get any decision! Today I sent the delete request again! (to the UK and Spain market)
• I have thoroughly read Amazon’s policy and I now know that it is only possible to create another account if Amazon gives me the permission to do so.
• I must have a separate bank account for each Seller Central account.
• You will not approve multiple Seller Central accounts that use the same bank account within the same region. If I sell across regions (for example in North America and Europe), I can use the same bank account for my Seller Central accounts as long as my accounts are linked through Amazon Global Selling.
• Each account must have a separate email address.
• The products and services sold in each account must be different.
• MyPerformance Metrics must be in good state.
• Otherwise, all accounts will be suspended by Amazon.
I believe that my Plan of Action sufficiently addresses the issue in a sufficient manner and I am looking forward to have my account reinstated.

Explanation of the second reason!
 Reason 2.) The system found some products that they consider not safe or fake.

I am sending this action plan regarding the product authenticity claim that I had on Amazon.co.uk regarding.

Here is the list of ASINs which are not safe or are deemed fake:

ASINs: B06XF8LQ93
Product Title: Guess Women Stainless Steel Charm Bracelet - UBB83050-S

ASINs: B06XHH3XTJ
Product Title: Guess Bracelet Jewelry One of A Kind Collection - UBB83002-S

ASINs: B00IAQY7BO
Product Title: Bracelet
Brand Guess

1.)The root causes that led to the issue:
• Before I opened my store, I did a thorough market research to find the perfect dropshipping partner, as the most important thing for me is the satisfaction and perfect service of and to my customers. I found and working each other with the biggest European Dropshipping Company whose name is my partner
• This company can guaranty, and also prove that the items are 100% genuine.
• This fact is stated in the General Terms and Conditions, here is a small part from the my partner’s General Terms and Conditions:
• 11.4. The providers of branded perfumery and cosmetic products who sell through your platform have guaranteed to my partner that all the products are original, that they have been acquired correctly through their owners or through authorised providers with the necessary permits and authorisations for their distribution.
• 11.5. Product providers that trade with my partner have expressly guaranteed that their products have not been modified or altered and have free transit and circulation within the European Common Market. These products are protected by the free trade principle within the European Union and by the exhaustion of brand rights, and can be legally marketed by their distributors.
• Here is link, where you can find the my partner’s full General Terms and Conditions: https:
• Now you can see that, the my partner is an official distributor.
• I got a certification from my partner, to prove that I working each other and this document proves that I can sell these products

The certification, what I got (attached picture)

• I also attach a monthly fee bill which further proves that I’m working with my partner.

The Invoice (attached picture)

• The root cause of the issue was that I was not careful enough to notice and double check all the details of the items that are available to the customer.
• I am pleased that I have not received any complaints from any customer! I get received a warning from the Amazon.
• So my customers didn’t have a bad experience. This is good news to me.
• The warning from Amazon, however, has taught me how to improve my business even more before giving my customers bad products.
2.)Immediate actions taken to resolve the multiple account issues:
• I immediately deleted that products that did you marked. This was my first task!
• After that, I deleted all products to ensure that there are no product left on Amazon that could cause a problem in the future.
3.) Steps that I took to ensure that I do not breach this policy again

• I will prepare a brand new catalogue.
• I have read in details the rules, and I see what categories and products are not allowed on Amazon.
• Now, I know all of the categories. I have read and learned all the categories and the content restrictions! I have studied each category in depth, separately.I found the information on the rules and regulations on the next page: https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=201743940&language=en_ES&ref=ag_201743940_cont_1801

• Furthermore I know which are those Products that require additional approvals, because I read, and understood your rules, that I found on the following page:https://sellercentral-europe.amazon.com/gp/help/help-page.html?itemID=200301050&ref=ag_200301050_bred_SJFE8S8AES7F7VG

• So that the problem will not recur, I will also do the following too.
• I will review my Account Status on a daily basis, to verify that I are within Amazon’s Targets, and handle all Product related notifications and that particular product that you will find suspicious, will be immediately deleted.
• I will continue to obtain my inventory from my partner because I can trust this supplier.
• My experience is that my partner is one of the best dropshipping partners.

• Why do I think this? (about my partner)
• It has a huge stock / inventory, and they can handle it properly.
• The my partner allways sync my inventory for Amazon twice a day, so I can avoid stock shortages and allow customers to fully select from real stock.
• The successful selling modell of my partner is reflected in the many accolades that they received throughout the years. You can find this accolades on their website, but I will attach a picture for you to see.

my partner’s awards (attached picture)

Now that you have know my dropshipping partner, I would like to introduce you to the dropshipping model what I using.
How it works my selling modell?
• I don’t have to buy these products in advance. I just list the products on Amazon. Only I have 50 items in stock at home (which I pre-order, if I get an order for this, I will post it)
I do the followings (everything):
• I decide that, which products to put on Amazon
• I setup the prices
• I setup the discounts
• I decide that, which shipping company to take out the package to achieve the best possible customer satisfaction
• I answer customer questions
• I handle the warranty problems
• I handle and resolve issues (I keep a record of that so no complaints go unanswered)
• when a customer buys a product, at the moment I buy it from my partner and of course I get an invoice for that product
• From Amazon, the information arrives via API system to the my partner MIP system, completely error free, with no loss of information.,
• I use the Amazon VAT service so my customer can download the invoice immediately.
• The shipping or parcel delivery isn’t late. In all cases I can keep the deadlines.
my partner has connections with more than 60 carriers, so I can handle transportation almost anywhere. I always choose the best courier company for my customers to win their satisfaction.
• In each order I will send a tracking information.
• If the customer is not at home when the parcel arrives, the shipping company will automatically send an email to the buyer about the next delivery date. In addition, my company also sends an email to the buyer to help them with how can they pick up there package. The most important thing for me is the satisfaction of my customers, because Iowe them for the success of my business.
• If there is a problem with the package with my partner I will try to solve the case as soon as possible to maintain the best customer satisfaction.
• I studied in detail and I understood the dropshipping policy, which I apply every point. I found it on the next page: https://sellercentral-europe.amazon.com/gp/help/help.html?itemID=201808410&language=en_ES&ref=ag_201808410_relt_201743940
• this sample proves that, I am using the following condition:
„Identify yourself as the seller of your products on all packing slips and other information included or provided in connection with them”
• the next attached picture proves that I have a records for my sold products
„Be the seller of record of your products;”
• The fair and successful operation of my company is reflected in my customer comments and my business statistics.

Order records (attached picture)

my partner do the followings:
• after the order the my partner does the followings on in my name. (wrapping, making delivery note, they give the package, to the carrier)
• the buyer receives the delivery note in the package

Delivery note (here is a sample)
(attached picture)

Invoicing:
• Unfortunately I can’t send invoices for products I haven’t sold yet, because I haven’t bought them yet. But I can send you invoices for every products, that my customers already bought (or for the 50 products, that I have bought)

The invoice, what I got from the my partner about that products what did you mark
(this invoice was attached my appeal in 7th submission)
(attached picture)

Supply chain:
• As you may know in the my partner General Terms and Conditions, my partner that they have been acquired correctly through their owners or through authorised providers with the necessary permits and authorisations for their distribution.
• The supply chain is as follows: my partner buys the products directly from the distributor and I resell them.
Further measures:
• I check every detail in Amazon catalogue of the new branded products, that I intend to sell (Title, material details, available sizes, bullet points, photos etc.)If there in anything false or inaccurate, the I will open a case in order to update the product information.
• In case that my suggestions are not approved the listings will be permanently removed from my Amazon catalogue.
• When I receive A-Z requests and negative feedback, I track it daily to ensure that all customer complaints were processed in a timely manner as soon as they occur. If there are future complaints about certain products, I will carefully review, correct, or permanently delete the product.

Contact information for my supplier, including name, phone number, address, email, and website.

My contact details:

I hope that these information are enough for you. In case that you need any additional information, or want to provide me with some guidelines, Iare at your disposal at any time.
I believe that my Plan of Action addresses the issue in a satisfactory manner and I am looking forward to have my account reinstated.

Best regards,


#49

Dear, Adrian!

What do you think about my last appeal, what I uploaded here?

Thank you

Robert


#50

Hi Robert
I’m really sorry but in my opinion, even with the POA amended by your English teacher friend I do not think it will suffice.
It is very long, which is a deterrent in itself, but also there are still major issues.
1: Issue 1 is the multiple accounts.
You really need to work on ensuring that the first accounts are fully closed before you proceed with that appeal.
I know you have tried, but you need that confirmation in hand.
At the same time you ought to have retrospectively applied for permission to open the current account, with a full explanation of why it was required.
With confirmation of the first two accounts closure and retrospective permission for the new account granted then that part of your suspension should be resolved.

2: You have now introduced a whole new aspect to the suspension.

You have not mentioned this before as far as I recall and have not addressed this in your POA.
If true that safety is an issue then it calls the reliability of your “trusted partner” into question.
If he has sourced products for you that have a safety issue then you have a big problem, because you need to drop him and find a new partner, but as your business does not exist without this partner then you face a monumental task in finding a new and more reliable source of products.

3: Your partner.
You are making numerous claims about this partner and the guarantees that providers have given them, their status as auhtorized distributors, the fact that they have a huge inventory etc but there is very little about YOU.
You are still showing that you are totally dependent on your partner to source legitimate goods, and to safely package them on your behalf and arrange delivery on your behalf.
You have no hands on the products ever as you never see a single item from factory to customer.
I really don’t see what you bring to the party.
Your partner does all the work, why does he even need you?
Amazon might be able to trust your partner if this was his account and he was explaining how he ran his business, but how can they trust you when you have zero control over your partners actions?

I’m really sorry but I do not think this is going to work.

Others may have a different opinion though, so do not take what I am saying as gospel.


#51

It will not get accepted
It is at least 5 times long as it should
It should be no emotions, just structured information


#52

This has not yet been corrected by the English teacher.
I’ll send her the final version. If you say this is good!


#53

Dear, DG_Supplements1!

Thank you, for your answer!

I can’t do that, to include every informations, but the appeal not to be long.
How can I do that?


#54

Hi TOP_SALE_KING_WEBSHO

There are over 50 replies to your post which provide lots of great advice.

Did you give your English teacher access to the posts? If your English teacher can not help you further then I would suggest that you try and find someone else that can help you amend and format the POA.

Without that help I fear your POA will not be accepted by Amazon. Selling on this platform is not easy and you will encounter problems in the future.

Best wishes
Mike


#55

Hi The_Appliance_Store!

I understand, what they have been told me and make all the changes to my appeal!
I’ll add another version soon!

Thank you all for your help and patience!

Robert