We have an order that we need to refund, it has been shipped and we have agreed a full refund with the customer.

The order is Invoice by Amazon and the buyer is "Amazon Business EU SARL". I don't get the normal refund option so I'm not sure how we can refund the customer?

Has anyone come across this before?

We sell FBA. We found recently that Amazon had made one of our listings Active when we had never sold it previously (its never been Active, we don't want it to be Active yet) The listing in question is a placeholder for a product we do not yet have any stock available for, we opened the listing as we need the ASIN etc for the labelling in China..

In the time the listing was Active, someone has bought two units! The order is currently 'Open' awaiting payment verification.

I have been unable to cancel this Open order - please can anyone tell us how to do it? We raised a case with SS but they are currently sitting on it without any update since last week...

Thanks

Hello Seller Community,

I hope this message finds you well. I'm encountering a challenging situation with an Amazon order and would appreciate your insights and advice.

Issue:

I recently discovered a pricing error on one of our listings, which resulted in an order being placed at an incorrect price. Despite multiple attempts, I have been unable to cancel the order through Seller Central. The system does not allow me to cancel it, and I have not been able to contact the buyer directly through the available channels.

Order Details:

Order Number: 205-5365468-7519519

Order Date: 06/07/2024

Steps Taken:

1. Attempted to cancel the order through Seller Central.

2. Contacted Amazon Seller Support multiple times, but have not received a resolution.

Specific Help Needed:

Has anyone encountered a similar issue with a pricing error?

How did you manage to successfully cancel the order or resolve the issue with Amazon?

Any tips or strategies for effectively reaching Amazon support for urgent issues like this?

Your advice and suggestions would be invaluable in resolving this matter promptly. Thank you in advance for your assistance.

Best regards,

Muhammad Qasim Amin

Conceptvise