Hello.
I am looking at selling an electronic item in the office category that is brand new inside but the box is damaged. I have looked at the condition guidelines but unsure still which option to pick as the condition?
I was thinking used-very good with images of the damaged box? as under the guidelines a new product needs to be suitable for gifting.
Had to check, as you simply can’t sell as new if your an individual.
If the item is actually brand new, but the box is just a bit bashed, then I would suggest New-Other. Though they have changed the naming conventions fairly recently. So whichever equates to that.
I did notice that the conditions have changed annoyingly, as I am unable to put a note underneath the condition saying the box is damaged. These are the only options now;
With the option to add up to 6 images.
I thought I would ask for opinions on here as I am sure seller support would not give me a relevant answer… as either it could be like new or very good.
The open box option you do not have to include any images or have the option to add a description saying the box is damaged etc.
Any suggestions on which option I should pick? @Julia_Amazon / @Nickolas_Amazon / @Jessica
They aren’t going to answer you. They will give you a link to the page that describes it and that’s it.
If your that concerned about it, then you should just sell it on Ebay instead.
Hello @Loopsandplutoy,
As per Amazon Condition guidelines,can be different based on the product type. As general guideline if the box is missing or damaged, for Office Products it will be selected - Used Acceptable.
Regards
Nickolas
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