What has amazon done in country's that have a lock down in place
As the uk has not gone into lock down what can we expect from amazon if it does.
24 replies
Seller_hC0hNVDuILaKO
If the UK locks down then the best thing you can do is place your account in holiday mode unless you want to risk the consequences of late and failed deliveries…
Amazon won’t protect your account for you since the warnings are already in place.
Seller_AeSYBToQ271lM
I’ve done some research on this over the weekend to try and predict what will/would happen here. The big caveat of course is that every country is different and the courier chains and companies involved are different so this is also unpredictable, although I note UPS have a notice on their website saying they are operating as normal within Italy just with extra precautions.
However from the seller forums in Italy (I’ve been translating and reading posts from sellers in Italy and also had a quick look at the German forum too), it seems deliveries have continued as normal albeit things like no contact so parcels left in safe places and no signatures etc. I have seen multiple posts though saying sales have dropped through the floor. There are also reports of bricks and mortar shops who have been forced to close, and who have switched to selling online. UPS state that lockdown do not include the movement of goods. I assume other courier companies and national postal services are still continuing.
My personal plan is to carry on as normal and the only thing I’m doing differently is I’ve sent a bit more stock into FBA (on the assumption that Amazon is a far bigger company than mine, therefore more staff and more contingency) and I’m trying to ensure my oustanding FBM sales are no more than a days worth, so if I have to go into holiday mode at short notice the impact is as little as possible.
Seller_5Qk2OCkmLZ8H3
One thing some may have to consider is if they put in place enforced self isolation for those over 70 or others with underlying health conditions that puts you in the high risk groups for 4 months from next week; how you are going to process and dispatch your orders if you don’t do FBA.
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Seller_g1bktmuD1S4HJ
I have a home office, where I have 4 staff working from my home. I am not sure what to do if one of us gets the virus - do I shut down completely and put it on holiday settings? Or do I continue to operate with staff that are well?
Then on the other hand, if I catch the virus what happens as it is my home as well as the office. Can I self isolate in a room and let the business to keep running?
I’m at a loss to what the best course of action is to ensure staff health and ensure I can keep the bus8ness going.
Seller_QFH3yXlgdxrRR
I have been very surprised that there have been no official Amazon notifications for FBM sellers who are not UK located surely these sellers are taking a huge risk continuing to send parcels without any guarantee the supply chain will stay open.
We are not UK based but only use FBA, there are delays and detours for our shipments going into the UK but so far so good. If the UK close the boarders then things will become interesting.
Seller_amUAzjvL5uIzu
They have just anounced tonight they are recruiting 100,000 extra FC & delivery staff in the US,& upping wages by $2 hr,due to the extra demand from the Coro crisis.They are also recruiting for UK/EU & raising UK/EU wages by £2 hr.
Seller_zMdVY1OvvxqwA
Did everyone get the following email from Amazon today? I wasn’t sure if it was genuine, tho SS tells me it is. It instructs us to canel orders if we can’t fulfil them, which does raise questions over metrics. No reassurances provided.
Dear Seller,
We are closely monitoring the developments of COVID-19 and its impact on our customers, selling partners, and carriers. Although customers can continue to purchase online, these purchases could be subject to restrictions and, depending on your carrier, your shipments could be slowed down. This email is to guide you in best managing your account, based on your fulfillment solution. Note that we may temporarily increase the standard transit time and thereby extend the delivery promise. This will affect only the delivery promises that customers see on the Amazon website and not the handling time in your seller central account.
Action required from you:
1- For your seller-fulfilled shipments (non-Prime): If you expect delays in shipping your orders, [click here to extend your handling time as appropriate. If you have evidence that shipped orders will be delivered late, please promptly alert customers of possible delays.
2- For your Seller Fulfilled Prime (SFP) shipments: We recommend that you stay in regular contact with your supported SFP carrier and that you monitor your pick-up schedule as well as your own operations activity closely.
(i) In case your SFP supported carrier’s pick-up schedule proceeds normally and it has no impact on your operations: No action is required from you. Please continue to ship on time and meet the program performance requirements.
(ii) In case your SFP supported carrier is not able to to pick-up from you or if you are experiencing delays or issues with your operations: [Disable Prime on your Prime Shipping template] by switching the ‘Enable/Disable Shipping Region Automation’ button to ‘disabled’. This will instantly remove the Prime badge from your SFP ASINs. (Note that you can restore it at any time). In this situation, you may exceptionally ship your orders with other available carriers. Alternatively, [click here] to move certain ASINs from the Prime shipping template to your Default standard shipping template. These ASINs will not be offered as Prime anymore and you can add them back to your Prime Shipping template at any time.
If you are not able to process any customer orders, please activate the ‘on holiday’ feature in your Seller Central account in ‘Settings’ under ‘Listing Status’. Your seller fulfilled offers will be de-activated. Note that your FBA listings will remain active.
If you are unable to fulfil confirmed orders, please cancel the orders and promptly inform your customers.
If you have questions or need more information, please [contact us]
Regards,
The Amazon Marketplace Team
Seller_zMdVY1OvvxqwA
I don’t know but it could mean that for certain products they may limit the number of the same item that customers can buy, like supermarkets are.
So did you get this email? There are many questions raised by this message yet no one else seems to be commenting on it, which is partly why I keep wondering if it really is genuine. The email was laced with links which could mean it’s a phishing email. SS did tell me it is genuine but can they be trusted to give accurate information?
