Hi All,

Could anyone provide guidance or assistance regarding our Product Compliance Request issue detailed below?

We received a product compliance request from Amazon for one of our ASINs and promptly responded by submitting the required Material Safety Data Sheet (MSDS), which we maintain for all our products. Our submission was reviewed quickly (c.1-2 days), but we were informed that the issue date on the document was not clearly indicated.

We immediately contacted our testing company, which amended the MSDS accordingly. We uploaded the revised document the following day. However, it has been several weeks, and our updated submission remains unreviewed.

We have opened a support case and contacted Account Health Support multiple times, but they continue to advise us to wait without providing further clarity or action.

This ongoing delay is preventing us from replenishing inventory, and we are nearing a complete stock-out on Amazon, significantly impacting our performance.

Any assistance or advice on expediting this process would be greatly appreciated.

Thanks

@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_Huz6FT08OxHAR@Seller_TSXM2A5nxWSuH

@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_j9Bd91CW3ZVpr

Case ID: 10999771732

Hopefully someone can clarify, this item was attempted to be delivered. The customer was not in. Then on the 3rd of March the customer messages advising they don't need it anymore and they have purchased a replacement elsewhere and want a refund.

Parcel delivered later on the same day and then an A to Z 3 days later with no further contact.

I know its probably silly to ask but do I have a leg to stand on?

Thanks in advance forum users :)

in my us seller account while editing business info i cant edit my business location to usa . it only show uk option. it show only uk address for submitting business address when i go to edit information.

Hello,

Case ID: 11000284882

Our Brand Registry case appears to have been answered but we have not received any response.

Another page says our application is still under review.

Please help as soon as possible!!