We send fairly small packages or letters out and are fairly new to Prime, paying £4.17 for each order to be posted Tracked 24 - This is OK because I pick and choose which products to make Prime (i.e not stuff that sells for £6).
I had a “Prime” order for Eire that “Buy Shipping” could not give me a label for, So I asked Customer Services for advice and they said “Oh, treat that as non-prime because the little prime label on the despatch note just means that they are a prime customer”.
So my question is - How do I easily identify so called prime orders (as listed on the dashboard and showing the prime label on the packing note) that I do not have “Buy Shipping” and send Tracked 24?
Note for Clarity: I am assuming that these orders are either non prime products or for destinations outside of the UK, but from Prime customers.
Hope that is clear, many thanks