I have been selling a small range of quite specific products on Amazon for a year.
All good until last week.
Somehow, one of the product listings has taken on the picture and part detail (size) of a more expensive product in the same range.
I have contacted Amazon who are in the process of changing the picture and details.
In the meantime, a customer has ordered and received the item but is upset that it’s not as pictured.
His delivery note specifies the correct item, but he’s insisting I send the product as pictured.
Any advice greatly appreciated.