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I want to sell an item that has two components.

I would prefer to send the two boxes (one for each part) and have Amazon combine them when shipping them out to the customer.

Is this possible? How does this get set up?

I've tried to figure out how to do this but it is not working for me. I've set up a listing and that is done. I just can't get the FBA stuff figured out.

I received a return from a customer where the item was not shipped back with the original shipping materials I shipped it with, and was instead just freely floating around in a box where it is now damaged. They also shoved some old smelly clothes in the package as "padding" but was completely useless and gross. What options do I have here for a return because now I can't sell the product due to the damage?

Hellos Moderators,

TWO ISSUES

#1:

I urgently need your help as all of my ASIN in USA have been flagged as ADULT. They are not adult products, and this is a recent "change" by amazon in the last few weeks. I am beyond belief. I have raised multiple cases and recieved no help at all, simply that "their ruling is upheld"

Case ID: 18063011361, 18063314081, 18063160031, 18063068431, 18063229551, 18063208091, 18063283631, 18069788491, 18069768971...and so many more.

One response said "no everything is good, not flagged as adult", another said, "completely searchable", but I could only find using incognito mode, and 7 other responses saying "flagged as adult, we cant disclose our reasons"...

I have been selling my Patented, trademarked product range for 5+ years. It is not in any way related to SEX - it is a cup for goodness sake!!

I have now turned off all advertising.

As you can see, I have had conflicting responses depending on the day, so it appears noone at amazon even knows how the machine works!!

#2 - I am Patented, Trademarked, and Brand Registered in multiple markets, but even that hasn't protected my business. 18 molnths ago, I had a competitor make a false IP claim against my listings, and it was amazon eventually admitted they had made an error - after 4 months and $11K in legal fees. However, they only reinstated 50% of the listings and I am banned from selling my own patented product - the only difference between ASINS is size and colour. This was 18 months ago.

Last week, I reached out to the upper echelons of emergency support at amazon, received a response that 1/15 ASINS would be "reinstated inmmediately", and "we are sorry for our mistake". However, it is not, it is still stuck in glitchville.

Still I wake up everyday wondering how I can find a solution and break through to a human who actually will fix this. This is a global selling account issue, it is an account health issue, and it is a catalogue issue. No one talks to anyone, nothing ever gets resolved, and everything is in a holding pattern, while sales suffer becasue the customer facing data cannot be edited and is stuck in the glitch. Well done amazon - NOT!

I have lost all faith in anyone at amazon actually working with sellers.

Moderators, if you can please help me resolve this, and on a global scale, I'll appreciate it. Failing that, I am out and bankrupt.

Amazon shipped a box of one of our skus from AWD to FBA. Turned out only 11 of 40 were received into FBA. Well, we reconciled the shipment and received this from the so called "leadership" team.

Hello from Amazon Selling Partner Support,

My name is Mohd Akheel, I am part of the leadership team. I have reviewed the investigation for shipment FBAYYYYYYY and found it to be accurate.

Our research shows that the 29 units of FNSKU X002YYYYYYY that you sent with shipment FBAYYYYYYY have arrived at our fulfillment center as an unexpected FNSKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error.

As part of the FBA inventory reimbursement policy, you are required to send the exact items and quantities stated in your shipping plan.

I'll let this egregious response speak for itself. The problem is now, it's stuck in the black hole of no one responding. Mods please help.

Dia 8 de Julho fiz uma transferência bancária de R$ 3.000,00 para a Amazon para ajudar a quitar o saldo devedor, disseram estavam trabalhando para localizar o pagamento e que entrariam em contato em 5 dias úteis, mas até hoje nada! Meu saldo devedor não diminuiu e esse dinheiro parece que simplesmente sumiu!

Se esses 3.000,00 não vão ser descontados do meu saldo devedor, eu quero pedir o extorno.

Essa situação está atrasando minha loja, pois não estou enviando produtos para o FBA até que esse saldo seja quitado, para evitar mais dor de cabeça.

Preciso que descontem os R$ 3.000,00 do saldo devedor ou extornem o valor para que eu tente pagar por algum outro cartão de crédito. Se esse dinheiro sumir vai me dar um prejuízo ENORME!!!!!

Hi

I am amazon seller. I run a wholesale business on the US Amazon marketplace. Everything was going smoothly we had brand approvals in place and were actively processing orders.

Recently, I traveled to Pakistan to visit family and logged into my Amazon Seller account from there. Since then, I’ve noticed that I can’t list most products around 90% of ASINs are now showing the message:

“Your account does not qualify.” This has really affected our operations, even though we have proper brand approvals. Can you please help me understand:

Why this is happening?

How we can fix it?

Looking forward to your support and hoping we can sort this out soon.

Thanks so much,

I’m hoping someone here can help or share their experience.

When trying to list a Scosche product, I received the following message:

“Dear Seller,

We cannot accept your application to sell Scosche products on Amazon due to your business being located outside of this marketplace.”

The problem is—we are a U.S.-registered C Corporation, fully operating and paying taxes in the United States. Our business is based in Delaware, and all fulfillment, operations, and compliance activities take place within the U.S.

Does anyone know what this message really means? Could this be due to account settings, business address format, or something else Amazon is misreading?

The matter of packages not being scanned is a touchy one- something to do with the agreement between UPS and Amazon, but I was told in writing by UPS you can do your own end of day receipt for the driver to sign and date. This way, we were told in writing, if a box vanishes into the unknown, you have a receipt signed by UPS and it's as good as a scan for claims. We're starting this tomorrow. This is good because you can't just have people walking out of your warehouse with no accountability or receipt or scan.