Why am I having so much trouble trying to get in touch with someone competent or someone who cares at Seller Support? I have prolly put in 20 requests to talk to an expert. All I get is a run around. All I get is ignored. Here is the link to the last convo I had and I asked one question. They never answered. Just crickets. I hope thy get fired. Why pay them to do nothing but waste peoples time? I would rather go to the dentist to have all my teeth removed then deal with these people. They don't give a F. They are only it it for the rupees and are basically uncaring and/or ignorant.

https://sellercentral.amazon.com/hill/website/chat?formType=submit&originalHttpRequestId=YR9FMEPKM1HAA14CW3DC&motivationId=6581&categoryId=30012&typeId=77914561&itemId=1598186781&mons_sel_mcid=amzn1.merchant.o.A2OVVCTQ29DA78&mons_sel_mkid=amzn1.mp.o.ATVPDKIKX0DER&mons_sel_persist=false&stck=NA&contactRequestId=17926088991%3ACRQ%2FK096CD3JQJKCOGkLzluCCg&caseID=17926088991

Is it normal that Amazon's employees in charge of reviewing invoices for brand ungating decline the documents without even reviewing them?

I submitted an invoice that checks all the boxes for what Amazon is looking for in a supplier and I was automatically rejected with the explanation that I had already tried multiple times and that I was not presenting new documents.

I had applied many months ago and now I have made a new purchase with a different supplier, so it's evident they did not even bother to check the new document I presented.

After that, they kept sending me the same canned response, rejecting me immediately regardles of my efforts to explain that this is a new document, a new purchase.

Is this normal? Or is there something else going on with the ungating process?

Thank you in advance for your insight

Hello Amazon Team, @Seller_dnxnrsZIeTNo3

I’m writing here to request the removal of a review that we believe violates Amazon’s community guidelines.

Fifteen days ago, I reported the review and also wrote to community-help@amazon.com, but I have not received any response to date.

The customer initially left this comment in our seller feedback, which Amazon removed because the issue was caused by an FBA fulfillment error — clearly outside of our responsibility as a seller. However, the customer later posted the same comment as a product review, which we believe is also against Amazon’s policies, since it refers to shipping and fulfillment issues handled by Amazon.

I’m sharing all this information here so you can review the case.

I also opened Case ID 17844119241, and the support team instructed me to contact the email mentioned above, but again, no response has been received.

We would appreciate your support in reviewing this review and helping us resolve the matter.

Best regards,

I spoke in detail three times with several Amazon get help about an issue, told them exactly what was happening and followed their instructions. They told me to wait for the team that handles that decision even after I appealed but today I received that they understand but they are standing with the decision.

This is the second time a buyer has taken advantage of the situation but this time my Order Defect Rate is affected and a notice of "Your seller-fulfilled offers are at risk of deactivation". The buyer purchased an item that discontinued in 2021. A week later he tells me that the controller is faulty and would like a return. I offer him a replacement and he said it's fine, he found one nearby and wishes for a return. I process it within 24 hours and sent him a paid label. Near a week goes by and I ask is everything okay, the tracking shows he did not ship it out. He sends me a fake Amazon reply on his account as follow:

"Dear Amazon Seller,

This is Amazon’s Customer Service team. A customer reached out to us with some questions about a purchase they made from you. Here’s a description of the issue:

Product: B079FZGZS4

Order number: 702-1001664-6131458

Return requested: No

Reason for contact: Customer received damaged item and unable to return it because customer is away from the town. So please process full refund to original payment method.

Please respond to this request within 48 hours.

Thanks,

Amazon Customer Service"

I reply that I won't refund him until I receive the item and if you don't ship it by the following Friday I'll assume that everything is fine and he would like to cancel his return. He replies within the hour saying he'll get a family member to return it back. I receive the item 3 days later and it's replaced with his old item that's severely damaged. It was not the same, mines are brand new in box. This was torn, on top of that he used all the adhesives and used the wrong pamphlet from an older series. If anyone received a torn up, wires shredded-controller why would you bother taking the adhesives and setting it up? On top of that, he's used three different names. The name for the shipping address, the contact information, and buyer's name is different. I'm at a loss for words, I told Amazon throughout this ordeal what was happening and in the end I still lost out money, my product is ruined, and now my account is affected. Can someone lead me to someone that can guide me in the right step on what to do?