Add to that if items turn up a day or 2 late. I have an A-Z now with a customer who ordered something bespoke on a standard delivery to turn up on Saturday. Received a message on the Sunday saying they haven’t got it and no longer want it. I said fine, just put in a return and I will accept it (I believe the customer just wanted it for free).
Received it on Monday, came back to me and said they have it but wants a refund. I said no problem just enter a return and I will accept it and today received an A-Z. It is quite worrying when you consider that some of these values can be quite considerable and it just drives up the prices so will actually end up costing the customers more in the long run.
The result is that rogue customers, online shoplifters will eventually end up being subsidised by the decent honest customers out there.
It means if there is a slight blemish that doesn’t effect the product, they can just claim the full cost.
For instance say that you sell 1000 pack of personalised postcards and one of them is scrunched up or even a customer spelling mistake, does this mean they just get a full refund no questions asked?